Reviews
Pretty straightforward dealing with Jose and the finance
Pretty straightforward dealing with Jose and the finance crew they FedEx the papers to me out of state and I signed them and sent them back and had the car within a week
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Jose and the finance team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities made your out-of-state purchase smooth and efficient. Enjoy your new car, and thank you for choosing us!
Please tell the sales force and Jeep corporate that the
Please tell the sales force and Jeep corporate that the whole thing about engine codes and required software updates is a just a scam to extort money from customers! It should NOT cost hundreds of dollars for something that should be included as part of the sale of vehicles! That is disgusting. Other than that I was pleased.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We understand your concerns about the engine codes and software updates, and we appreciate you bringing this to our attention. We're glad to hear that aside from this issue, you were pleased with your experience. If there's anything else we can do for you, please let us know!
Great service!
Great service! A bit expensive. Everyone very pleasant. Answered all my questions. Good job guys and gals!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided pleasant service and answered all your questions. We appreciate your support and hope to see you again soon!
Needed help with my 2020 jeep wrangler.
Needed help with my 2020 jeep wrangler. Called, spoke to Mike (service manager) and got me in and out of the dealership within 30 mins with my Jeep fixed!! Amazing service, very friendly staff and overall great experience! I even got a new duck to add to my collection (:
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Mike and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided such efficient service for your Jeep Wrangler. Enjoy adding that new duck to your collection!
It was lot easier to set up this appointment compared to
It was lot easier to set up this appointment compared to previous ones. I made myself clear that I need a ride since it will be taking all day n I was assured but I didn't get a ride home n it was frustrating.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We're glad to hear that setting up the appointment was easier this time, but we're sorry about the inconvenience regarding transportation. Your feedback is valuable and will help us improve our services in the future.
Very friendly staff and great customer service,
Very friendly staff and great customer service, knowledgeable staff, but I asked to have my coolant topped off & it was not topped off......??
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear that our team provided friendly and knowledgeable service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We apologize for missing your request regarding the coolant, and we'll make sure to address this with our staff. Please feel free to reach out so we can resolve it promptly!
I inquired about a used Jeep Grand Cherokee 4xe from out
I inquired about a used Jeep Grand Cherokee 4xe from out of state. Dylan, our sales guy, was incredibly helpful and responsive through the whole process. Daniel, in finance, was incredibly knowledgeable and had all the paperwork ready for us when we arrived. Dylan did an amazing job getting the car ready and making it look perfect for our test drive and trip home. This was the best car buying experience I’ve had. We didn’t have to wait for hours for people going back and forth. We had to get in the road, so we were grateful for this. I would also like to point out how great the inventory on the lot looked. The Jeep Cherokees all looked great, with nice tires and wheels, and a variety of trims as well. It was impressive. Thank you to Dylan and Daniel, and to the whole team behind the scenes, as well. Y’all rock!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Janice, we're delighted to hear that Dylan and Daniel made your car buying experience smooth and efficient at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for highlighting our team's efforts and the impressive inventory! Safe travels in your new Jeep Grand Cherokee 4xe!
Very courteous and professional Would recommend Lithia
Very courteous and professional Would recommend Lithia to any one. I know of several who satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our courteous and professional service met your expectations. We appreciate your support!
Always feel important and have had great customer
Always feel important and have had great customer service. Service department very professional and thorough.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tom, we're delighted to hear that you feel valued and have had great experiences with our service department at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for sharing your feedback!
I had a trip coming up and my fuel filter light came on
I had a trip coming up and my fuel filter light came on needing replacement. Called service. They got me right in and taken care of so I could make my trip the next day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jessie, we're glad our service team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities could get you back on the road in time for your trip! Safe travels and thanks for choosing us!