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Bob Lowth Ford,Inc.

(131 reviews)

Reviews

(131 reviews)

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I purchased a vehicle from Bob Lowth Ford the next day it...

I purchased a vehicle from Bob Lowth Ford the next day it did start so I called and talked to the service manager that was so rude. He made me call the tow company to get it towed there. I was glad the sales manager took care of me and got everything fix. I will go back to the sales dept but that service manager needs a little training on how to take care of customers.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Except for a completely ignorant new sales manager this...

Except for a completely ignorant new sales manager this place rocks Salesmen are great- service & parts are top notch- especially Mike in service He went above and beyond to find a great solution for a concern We’ll continue to purchase our vehicles here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After a couple of Major unexpected major problems with my...

After a couple of Major unexpected major problems with my original Ford escape purchase My Dealer at Bob Lowth Ford was able to arrange for a newer escape for me, useing the first one for a down payment and a more comfortable loan arrangement also. I'm very Pleased with the not only my car, but also the people that Helped me with this ordeal.Thank you ALL for all of your help and support .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

As always, I was treated with respect and some humor,...

As always, I was treated with respect and some humor, work was quickly completed, I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

they are always prompt and pleasant. Bob Lowth is very...

they are always prompt and pleasant. Bob Lowth is very easy and enjoyable to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very pleased with the people at Bob Lowth Ford --...

I was very pleased with the people at Bob Lowth Ford -- They restored my faith in honesty and trust Hugs to all of them !! my "NEW to ME" ford Escape is running well and I enjoy it very much . it is easy to get into, and out of and hah all the cargo space I need for shopping . =)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wife is rating, service great and timely! Waiting room...

Wife is rating, service great and timely! Waiting room not COVID friendly and no one wearing masks. As husband has cancer I have to be extremely careful even tho have been fully vacinated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Miranda was very knowledgeable about the F-250 and...

Miranda was very knowledgeable about the F-250 and really helped out a lot. She was very personable and was on top of every aspect of the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The people are friendly, and seem knowledgable. A couple...

The people are friendly, and seem knowledgable. A couple suggestions: A better waiting area would be nice. The addition of a quick lane for oil changes and general service. Had an appointment for a full service and it took well over one hour for this. The addition of a complimentary wash with service would be awesome.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No hasssle . No pressure. Was able to keep 2021 vehicle...

No hasssle . No pressure. Was able to keep 2021 vehicle purchase order local as Drew matched price of competition. Ford Company was slow and delayed with delivery which was not fault of Bob Lowth Ford. Service dept at Bob Lowth (Adam, Kevin) has always been excellent with my other vehicle which is why I have continued doing business with Ford in general

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.