West Hills Ford

Keanu Bret’s took great care of me. He answered all questions for me and kept me informed on the status of my vehicle.

Caitlin was professional, upbeat, and knowledgeable. She provided me with the options available to me and let me know how each might benefit me. Answered all of my questions and kept me updated on the progress.

Vincent was awesome!! Great service. Vincent kept me updated.on the status of my service and he removed all the trash the technicians left in the car after the service was complete.

Love my new ford bronco! Easy process staff was helpful, met all our needs and straightforward!

It was quick to get a service appointment and it was performed on time and done well.

conner was well informed and provided timely and thorough communications. Service was completed and Sportrac running well.

This is the 4th purchase I have made at West Hills Ford and as usual they did a great job. The sales staff was friendly and helpful and Jonh Henry was easy to work with when it came time to my paperwork. I will definitely be back in the future.

West Hills Ford did a great job on my F150. Catlin was extremely helpful in getting me scheduled for further maintenance.

The customer service in service department was phenomenal - Nick is the best! Good communication, prompt service couldn’t ask for any more.

A Review of My Experience with Jacob at West Hills Ford I'm writing to share my incredibly disappointing experience with Jacob, a salesman at West Hills Ford. While the dealership itself seemed nice, Jacob's unprofessionalism and aggressive tactics left a lasting negative impression, to the point where I won't be returning to West Hills Ford. From the moment I arrived, Jacob gave off the impression that he was too busy and had limited time, even stating he could only show me one truck. After a delay in finding the keys, I test drove a Ford F-150. During the test drive, I noticed several significant issues: the steering felt off, the side steps weren't functioning, and the truck was completely filthy. When we went inside to discuss a potential deal, I clearly communicated my concerns. I told Jacob that I was interested in the truck, but I wouldn't move forward with numbers until it was thoroughly cleaned and the steering and side step issues were addressed. I also stated that if these items were taken care of, I'd most likely come back to purchase the truck on Saturday or Sunday. Instead of acknowledging my reasonable requests, Jacob became incredibly pushy. He insisted on running numbers immediately, disregarding my desire to ensure the truck was in acceptable condition. He repeatedly pressured me to buy the truck on the spot, using high-pressure tactics like, "The truck will be gone by tomorrow," and "We have this many salesmen here, you don't want to take that chance." I reiterated that I was willing to take that chance and that if the truck was still available and the issues were fixed, I'd absolutely buy it this weekend. Jacob's reaction was completely unprofessional. He became visibly frustrated, displayed a complete lack of sales skills, and showed no interest in building a relationship or nurturing a potential sale over a short period. As someone who's been in sales my entire life, I was appalled by his "pitbull" approach and disrespectful attitude. He was unwilling to address legitimate customer concerns and seemed focused solely on forcing an immediate sale. The most shocking part of the experience was when I politely declined to purchase the truck that evening and explained my willingness to wait. Jacob simply walked away from the table, leaving me sitting there by myself. He didn't say goodbye, goodnight, or even offer a business card. I was completely cold-shouldered, which is utterly unacceptable for any salesperson. Due to Jacob's behavior, I will not be returning to West Hills Ford. I'll also be sharing my experience with everyone I know, warning them about what felt like a "pitbull trap" of a sales approach. It's truly unfortunate that such a nice-looking store is let down by such an unprofessional and disrespectful sales representative.