West Hills Ford

I received great service and personal care from Caitlin, who went out of her way to keep me informed on the progress of my oil change. Caitlin went the extra step to come find me each time and inform me in person while I waited.

Fast, efficient service with a free hot Mocha while we waited and a free car wash next time we go to town

Excellent customer service at the service department. They took time to understand an issue I had and charged me less than a full diagnostic to repair.

Great place to go for a used car the people treat you like family anything you need just ask them

Vincent made my oil change fast and easy with no hassle. It was very much appreciated.

While my issue was found and corrected and even covered under my extended warranty I purchased with the vehicle I didn't expect other vehicles to be worked on before ours was done which caused us to wait for two weeks without our car. This was for that required no parts other than shop items. Status updates were almost non-existent and had to be requested multiple times. We were disappointed that our original appointment was overlooked and other work performed for customers before completing ours work. We were glad to get our car back with the problem resolved and transportation after drop for appointment was provided as well as delivery to our house after completion. I don't think it is unreasonable to think work would continue until completion without interruption from other customers .At least status and reasons for delays should be volunteered not repeatedly requested. We used West Hills Ford as our service provider of choice assuming they would have the best knowledge of our Ford Explorer and hoped it would be covered under warranty as it was. Other than these reasons we would probably gone elsewhere.

I want to give shout out to Conner my service advisor! Impressed by him knowing my name when greeted me upon my arrival. I let him know that I was opting for the $199.99 oil change offer. I love having the option to pay it forward when I can. I thoroughly enjoy bringing my vehicle car to West Hills Ford. I would highly recommend them.

My service rep , Conner, kept me up to date on everything relating to my service appt. He also assisted in making sure that my extended warranty purchased from ford was properly utilized . I was left feeling like he was in my corner while also representing Ford. Conner is a great asset to the service department.

Staff was nice and knowledgeable, I am very pleased with my experience with them. The sales people weren’t too pushy either which was nice

Great service experience every time I come in! Nick was very helpful and I didn’t have to wait long. I will definitely go back again.