Brotherton Cadillac NW

Top notch service. I felt like these people totally care about the customer, and the products they sell. I found the facility clean, and comfortable. These people do it right.

Doug's had the vehicle I had been searching for for quite a while. Being 800 miles away made me hesitant to buy a luxury vehicle sight unseen, but Robert was fantastic. He sent me as much information as he could and even compared other potential purchases side by side for me. His consistent and helpful approach with little pressure helped me feel confident that I could trust them, as well as other reviews. They went above and beyond in follow through and adjustments to get the deal to where I was comfortable with it. I got the car delivered and was even more impressed! Great vehicle, great price, and truly the best service. Robert is available it seems 24/7 online and made buying an incredible Cadillac remotely possible.

The sales team and finance manager said what they were going to do and there was no monkey business. Great experience with wonderful people. I will buy from them again.

Doug's NW Cadillac always greets me with a smile. They answer all my questions regarding maintenance and my car is returned washed and vacuumed. The sales people are friendly and professional. I appreciate the valet service if I am unable to drive my car in for an appointment. I would recommend Doug's to my friends.

My husband and I were extremely pleased with the care we received while purchasing our car at Doug's Northwest. I must say this is the first time we've purchased a Cadillac and as a result of Brad's low key demeanor, trusting disposition and courteous care we will be back and felt a part of the family. We also worked with another young man when we came to test drive (works in service and subs in sales-forgetting his name) but he too was a part of our positive experience. I especially appreciate the time, patience and reserved approach on Brad's part, making sure we had what we needed to make decisions but not high sales tactics that typically turn me away. Thank you for providing the care we needed, we LOVE our car! Looking forward to enjoying it!

Doug's has the best overall service for sales, service and parts.

Best overall service and purchasing experience EVER! Doug's Northwest Cadillac has converted us to Cadillac people forever!

Armon Johnson (My Sales Rep) and Randy in Service are the very best for any vehicle matter I have ever had the pleasure of doing business with!!!!! Both get a gold star!!

Honest an accurate service! The service writer kept me informed an waited for the repairs to be completed

Another perfect service experience! My Service Consultant, Larry, is a perfect gentleman and provides accurate and thorough explanations of service needs for my SRX. The 2011 is purring like a kitten now, providing the joy of the Cadillac driving experience. Thank you!