Brotherton Cadillac NW

Everything was great except they forgot to replace my license frame that was cracked.

Bought a certified "used". No regrets. Pick-up service is so helpful, and will be a strong factor when I buy again.

Nice clean facilities friendly staff really nice place to get your car worked on

Excellent as always. Gary is always kind and very helpful.

Valet service and no charge maintenance is great way to retain customers. Super group of professionals!

All around FANTASTIC Team! Indeed one of my best buying experiences.

Working with Brad Garman was very easy. Recommend Doug's Cadillac to all.

I had a great experience with this dealership they went over and above to make me happy

I usually change cars every year and will travel for the best deal, which means I have had the opportunity to deal with many dealerships in different states over the past 3 decades. If it's one thing I have learned to do, it is to separate the wheat from the chaff, and I can usually tell from first contact, which is which. Doug's Northwest Cadillac is all wheat! Buying a car long distance is always riskier than doing a local deal, where you can see the car in person before committing to the purchase. If the car is not as represented, you're out an airline ticket at the very least. Doug's listing had clear pictures of every exterior panel, and the interior, from multiple angles. This was a huge plus! When I called to see if the car was still available. I was immediately transferred to a sales associate, and he took a few minutes to verify that it was. I made an offer, which had to be cleared with the Sales Manager, and they made an acceptable counter offer. I arranged my own financing, and there was zero sales pressure to add on items such as an extended warranty, because I had already made it clear that I would not be owning the vehicle long term. On delivery day, I flew from Raleigh NC ,with an early arrival. My sales person, Mario, had arranged for me to be picked up, and the driver was there on time to whisk me to the dealership. After introductions were made, I was shown to the car and went for a brief test drive. The car was just as described, and the paperwork was soon completed. Due to the weather, I opted to ship the car instead of driving it back to NC. Doug's offered to store it safely indoors for two weeks at no charge, until the shipping company could collect it. This was one of my best vehicle purchase experiences, and I will rate the dealership as a 10 out of 10. It not not a rating I give lightly. I commend Doug's on their no nonsense approach to doing business.

I usually change cars every year and will travel for the best deal, which means I have had the opportunity to deal with many dealerships in different states over the past 3 decades. If it's one thing I have learned to do, it is to separate the wheat from the chaff, and I can usually tell from first contact, which is which. Doug's Northwest Cadillac is all wheat! Buying a car long distance is always riskier than doing a local deal, where you can see the car in person before committing to the purchase. If the car is not as represented, you're out an airline ticket at the very least. Doug's listing had clear pictures of every exterior panel, and the interior, from multiple angles. This was a huge plus! When I called to see if the car was still available. I was immediately transferred to a sales associate, and he took a few minutes to verify that it was. I made an offer, which had to be cleared with the Sales Manager, and they made an acceptable counter offer. I arranged my own financing, and there was zero sales pressure to add on items such as an extended warranty, because I had already made it clear that I would not be owning the vehicle long term. On delivery day, I flew from Raleigh NC ,with an early arrival. My sales person, Mario, had arranged for me to be picked up, and the driver was there on time to whisk me to the dealership. After introductions were made, I was shown to the car and went for a brief test drive. The car was just as described, and the paperwork was soon completed. Due to the weather, I opted to ship the car instead of driving it back to NC. Doug's offered to store it safely indoors for two weeks at no charge, until the shipping company could collect it. This was one of my best vehicle purchase experiences, and I will rate the dealership as a 10 out of 10. It not not a rating I give lightly. I commend Doug's on their no nonsense approach to doing business. -Marlon