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Brotherton Cadillac NW

(410 reviews)

Reviews

(410 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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3rd time's a charm!

This is the third time I have purchased a new vehicle from Doug's Cadillac and the experience only gets better. Dennis, our sales person, was knowledgeable, thoughtful and worked very diligently to help us get into the new car of our dreams. All of the supporting staff in finance, management and service were extremely helpful as well. I can't recommend Doug's Cadillac any higher, and be sure to ask for Dennis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We will be sure to pass on your compliments to Dennis.

Bought a new car

Jason our salesman did a great job, we came to compare with another car, and ended up buying a new car. I was a little disappointed in the sales office itself, as a Cadillac dealership should be a little more elegant that that. All in all, a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind comments about Jason! We are glad he was able to provide you with such a great experience.

Happy Customer

We had the best experience at Doug's Cadillac. Not once did I feel any pressure or any push to buy from Armon, of course the cars sell themselves. Armon was amazing to work with along with Josh in finance, everybody was so welcoming and helpful. Love how they say "welcome to the family." Best experience in buying my car and can say I will be back when I'm ready to upgrade. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the wonderful comments! We hope to see you again soon.

Very quick service.

Went in for an oil change and transmission flush. Was quoted two different time estimates for service. But the mechanic was able to accomplish everything in the shortest time quoted. Was above my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are glad you enjoyed our fast service! We hope to see you again soon.

Doug's Northwest Cadillac

My overall experience with the Cadillac dealership was very exceptional sales staff and service..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the positive review! We are glad you had an exceptional experience.

services depaetment

the service was very helpful had some one ride with me so I could show him what my car was doing it had a vibration

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you so much again for your feedback! We hope you have a great day!

George Vestsl

Torri was great to deal with- did test drive- went over the options- Answered my questions Totally. A Good experience and fun! Dougs Cadillac is tops!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

We love our car

Really enjoyed our buying experience Would recommend to family and friends anytime

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your recommendation and hope to see you again soon!

Service

As always, personal care from everyone. Have always gone to Dougs and members of family have started.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy to have you as a repeat customer! See you soon!

A New Caddy for THE MILLOYS

Doug's Cadillac has been nothing but outstanding for me and my family. No matter our needs, good or bad, they work quickly to resolve and make sure we are happy customers. We truly feel as though we are part of their family and they are definitely part of ours!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are so thankful to have you as a part of our family. Thanks for being a loyal customer!