Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

So I’m from Tatitlek Alaska family of 6 and I had a 2021 Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and I did the paper work got the keys took my family out riding within 1.5 hour engine lights came on I brought it to the service and they just cleared the codes and told me come back if it comes back on so I told them we can’t just clear the codes and tell me on my way I just got the vehicle from you guys and I brought it back next day for the same reason plus it was shaking so I told them I would like my truck back but the manger said we’re not going to give you your truck back we don’t have to but I told them I don’t want to wait months for the engine repair they have to put a whole new engine in my car this company is so unprofessional when it comes to they sold a vehicle I will be also writing the daily news about this all they kept saying was don’t you want to fit you whole family no I want my truck back this dealership is no good I would never recommend this place to anyone ever

Just want to state that I went yesterday to get an oil change at the dealership, it was quick, and at reasonable price. The issue was when I picked up the truck... i started driving my truck and the engine light came on, then i got the low oil pressure warning, the oil pressure was around 6-9 psi. I drove back to the dealership which took a couple minutes, drove way under the speed limit and no light came off. Once I was back at the dealership, Italked to on of the technicians and I mentioned to him that when i returned to the dealership i opened the hood and I first noticed the oil cap was just "hanging out" by the latch of the hood. I checked the dipstick and it came out completely dry. One of the technician came out with some oil, pour some on the truck then checked the dipstick and there was not enough oil still to be seen. The same tech comes back with more oil and he even stated that the tech that worked on the vehicle forgot to put oil. The tech that worked on my vehicle comes out later and apologized and was very sorry about the mistake.I just hope there is no damage to the engine but it's something definitely that I would be keeping an eye on from now on. The only reason why I'm writing this is because i want it to keep in record that there was a mistake done, for future reference in case my truck does show some issue, I just hope I'm not responsible for any damage I give it a 2 because of the issue, but nobody has called to say anything about the issue. I brought it up to the desk, sent an email and no contact yet.

Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees.

Let me regale you with a tale of god-awful customer service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering/braking/sensors, etc. I immediately returned to Lithia South Anchorage only to receive AWFUL service. Kenny Ellert (service advisor) couldn't even be bothered to listen to my concerns and motioned vaguely to a stack of papers and said "well if you want to leave the truck you can fill out one of those forms over there..." and that was the extent of his help. I asked if I could speak with a manager because he wasn't being helpful and didn't care that I had just bought a brand new truck at this dealership, or that I had to get to work and was now stranded without a car. When Phil (service manager) came on to the scene 15 minutes later he too didn't seem even slightly concerned. When I asked about a loaner car, he said "yeah we don't do that" - I pointed out that the fact that a customer that spends $60K on a truck for it to malfunction and then be told the same dealer will leave you stranded without a loaner was RIDICULOUS. He refused to do anything to actually help me, and instead said that if I wanted I could always rent a car at enterprise. What an absolute clown. You're kidding right? And then only when I asked how he expected me to get across town did he eventually offer one of his service techs to give me a ride, so that I could pay money so that I could rent a car to have my car diagnosed after owning it for only a week. So after procuring a rental car on my own dime, I tracked my truck via the RAM app and found that for 48 hours nothing was actually done to diagnose my car. Instead what happened was the service department pulled the truck around back and let it sit! No diagnosing nothing, just sitting. During this 48 hours I reached out to the service department multiple times as well as the salesman without any responses. No one actually was doing anything or providing me with any information regarding the status of my truck. When I finally did get a response I was told by Edgar (tech) that there was no problem with the truck (inaccurate) and that they found some error codes that they cleared. I pointed out that low batteries often create situations that cause error codes on trucks. This seems like the most likely reason for the errors on my truck since when I went to the dealership to buy my truck the salesman showed me several trucks that were dead on the lot with batteries that were completely drained. So its unsurprising that my truck likely sat for a while and the battery deteriorated. When I asked Edgar if they checked the battery he said "oh um yeah they did." - Uh huh. I'm sure they checked it. I'm not convinced the service department did anything. When I asked if I could get a ride back from Enterprise after dropping of my rental car that again I had to pay for, I was told that "yeah our shuttle guy is off today." Great, now I have to figure out once again how to retrieve my truck. When I relayed the situation to the folks at Enterprise they said "oh yeah, the guys at Lithia suck, we've heard this plenty of times." Just so you know.

My Charger was in the service dept. for 2 months for warranty work. I took it to Lithia South Anchorage because I live in the Matanuska Valley and the Wasilla Service dept. is terrible and I thought I would get better treatment from these guys but nope! After two long months without my car I finally got a text that it was finished. At pickup not one appology for the long wait. To top it off my light grey headliner was filthy with greasy finger prints and smudges. An e-mail to the GM did no good either. Not the way to treat a loyal Mopar guy of 50+ years.

Ben said he’ll give me a call back,but never did😡 Very disappointed about it.

John Palmer was great to work. He was knowledgeable, straight forward and easy to work with buying the vehicle. Unfortunately this wasn’t always the case working with a sales manager and other sales representatives at Lithia Chrysler Dodge purchasing other vehicles. I would not purchase another vehicle from this dealership.

John Palmer John Palmer John Palmer that's all I got to say. You wanted to get treated and assistance getting the car perfect for you John Palmer's the man. Thank you again John!

Cheaters, piled on the crap, lied about a lot and now I find out lies!!!!!

Last year I took my 2014 Ram 1500 Longhorn in because of 4X4 problems. After 2-weeks it was determined the problem was the "Transfer Case Control Module". None were in stock so I told them to order one and when I coam in to let me know and we would schedule a time for them to replace it. That was a year ago and we just had 3 snowstorms totaling 38 inches of snow. 4-wheel drive would be nice.