Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

I have had my Jeep in the shop since July 7th so just passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the week of September 25th and was told it never arrived and will be the middle of October. I called today to get a status update and was told there was no answers. I asked who to call to get answers I was directed to Chrysler. I called Chrysler to have them redirect me back to the dealer. I was then placed on hold for 20 minutes. I finally had to hang up as I had other things i had to do. This is the worst experience I have had with Lithia. Normally the service center is spot on. I can empathize with backorders. I can empathize with being short staffed. But to not have a date and then be given the run around to talk to different people is unacceptable. I have been getting letters and calls to trade-in my Jeep. But why would I even consider it if I can't get my current vehicle serviced. I am not going to fault the service coordinator as he may not be getting the answers. If that is the case something is significantly broken with Lithia's relationship to Chrysler. This is the 2nd transmission I have had replaced in 3 years on a vehicle with less than 70k miles. There was less than 20k miles on the 2nd transmission, with no off-roading and only in-town driving. I was denied a rental car due to it being past seven years, so I have had to figure out alternate modes while I get nothing back from Lithia. So far, the vehicle has suffered from two bad transmissions, valve cover replacement, and power transfer replacement.

Great service from John Palmer amazing service and help after the sell with our new 300!!

John Palmer made my Jeep purchase easy. He was great to work with. I would buy from them again.

Great Job, Will let everyone I know to buy there Thank You John for all your hard work.

Always the right place to fined a reliable vehicle that you need. John palmer is the person that you need to look for he will answer all your questions and he will stay with you until closing time. Thank you john palmer really love my Chrysler Pacifica.

John Palmer That helped me, let me through the whole process. He was very efficient, and followed through with anything that he promised or said.

When I bought my Ram 1500 From Lithia Chrysler Dodge John Palmer was very helpful in closing the sale. Then after the sale John made himself available to answer any questions.

Very nice and now’s his Trucks and Jeeps you ask a question and he nows the answer

Very helpful goes out of his way to help and your in and out with a smile

My experience at the dealership was great and your agent John Palmer helped me a lot.