The Ford Store Morgan Hill

Able to get my car serviced and software glitches fixed promptly so car was available for pickup.

I was referred to the Ford Store by a friend who leases 3 energi vehicles from them. When I came into the dealership I was greeted in a friendly manner and directed to the person who would help me to get the terms and vehicle that I wanted. Thanks to Jesus Lopez and Ford Store management, I am a happy customer!

We bought a 2016 Explorer and found everyone was very friendly and helpful. We are very happy with the service we received and would recommend the Ford Store to our friends.

Fast, professional and low pressure. Even found an additional rebate I wasn't are of and applied it to deal. Very satisfied.

I went to The Ford Story to try out a new Mustang GT. I had sold my car and was in the market for a new car, but didn't know exactly which one to get. I had narrowed it down to a 2015/16 Ford Mustang GT, 2016 Chevrolet Camaro, or 2015/16 Nissan 370Z, and planned on driving each. The Ford Store was the first stop, and I was quickly in a Mustang GT with the Performance Package for a test drive. The salesman was new to the dealership, and let me pick the test route. This made all the difference, as I was able to pick some curvy roads I was familiar with. The Mustang exceeded all expectations, but I still wanted to try out the other cars, so I finished up with the test drive and proceeded to Chevrolet. They had no 2016s in stock, no manual transmissions, and the salesman was less than eager to help, so I proceeded to Nissan. They only had one Z in stock, and no manuals either. I drove it since I was there, and was let down after driving the Mustang. It felt dated, and I didn't fit into it as well as the Mustang. And the salesman filled it up with regular gas when it takes premium. I decided to return to The Ford Store to work on pricing and see if the Mustang was something I could do. The original salesman had left for the day, so I started working with a new one. I had a price for a monthly payment that I had budgeted for, and that I wouldn't go higher than. It took about 2 hours to work out a combination of options until I could get the car into my price range, but we got it there and I sealed the deal. After a quick detailing and a meeting in finance I was able to drive the car away that night. Big thanks to both the sales team and finance for staying late that night! The Ford Store sent the car out with a full tank of gas, so I road tripped it up the coast the next morning. I have been looking for excuses to take it out, and also chauffeured my coworkers the the airport the day after that. The car has been great. I am enjoying learning the new features on it. While on the road trip, I did get a call from the finance team saying that we had mis-communicated my downpayment, that they had not taken my insurance information, and that I would need to come in asap. This was annoying, especially because I would have to cut the trip short to stop at the bank to get cash for something that should have been done. But I understand mistakes happen, so I came back with cash and made up the $200 difference. I had my first service appointment to apply the Perma Plate and to remove a silicone-like residue that was in my cupholders from the start. The service team was very helpful setting up the appointment, and offered a loaner car for the day of service. I didn't take them up on the loaner offer, as I didn't need it, but it was appreciated. The service was done ahead of schedule, but the residue wasn't attended to when I went to go pick up the car. I pointed it out, and the service team fixed the issue quickly on the spot. Although there have been some hiccups in what is my first new car experience, overall the experience has been exciting and pleasant. Thanks again to everybody at The Ford Store for the opportunity!

Excellent service by knowledgeable sales rep. He knew his stuff. And he went out of his way to find what I wanted.

Guy and Mike were A#1 in knowledge and helpfulness during my 2015 Edge purchase.

We purchased our 2014 F150 a couple of years ago and have not had any regrets. Guy Knox, our salesman, was very helpful with our purchase and has been following up periodically to make sure that we are happy with it. The service department at TFSMH has been performing all scheduled maintenance for us and they have done a great job.

Great service, great selection....wouldn't buy anywhere else

I actually came in looking at a used vehicle and ended up buying a 2016 Mustang GT because the warranties and the interest rate were so much better on the new one. My sales person Hector Arriaga at the Ford Store in Morgan Hill was awesome. There was no pressure and he was super detail oriented when it came to the options and information on the vehicles. I've already recommended friends and family to go there and talk to Hector if they are looking to buy a new car. Great service. I will definitely buy here again.