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Graff Chevrolet, Okemos

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (410 reviews)
Visit Graff Chevrolet, Okemos
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–8:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–8:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (517) 308-9897 (517) 308-9897
Used (517) 308-9894 (517) 308-9894
Service (517) 318-1780 (517) 318-1780

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (410 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Graff Chevrolet, Okemos from DealerRater.

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Respectful and courteous experiences

We have found Wyatt to be consistently informative and honest. We recommend Graff Chevrolet and Wyatt to our friends and family. Graff and Wyatt are trustworthy and reliable in all service areas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellrnt Service

Graff’s has always given great customer service and thorough, reliable repair service. Very trustworthy, very dependable. I also appreciate their shuttle service which is excellent and very accommodating to my work schedule. Thanks to Al Sanders and the staff st Graff’s!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a few minutes to advise us on how we are doing. Reviews like this one, keeps the smiles on our faces. Graff Service

Graff is Great!!

Graff service is awesome! The staff is friendly, and the job gets done in a timely manner. And it's very affordable. I would definitely recommend going to Graff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Excellent service, friendly technicians

I service my vehicle here every time. They are quick friendly organized and helpful. This company really goes out of their way to support their customers while vehicles are being serviced. The technicians and service advisors are really good at explaining the needs and problems of your vehicles. I have not came across any rudeness or feelings of being taken advantage of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks Chatterbox, we truly appreciate all your business over the years, we may not be perfect but we do try hard. Our goal is complete satisfaction and if you do not receive it, we will make it right with you. Have a great day. Graff Service Team

Al Sanders in Service Rocks!

The service experience at Graff Chevrolet is superior to that I have received at other dealers. Al explains repairs in detail and always follows up to ensure his customers are in the know. Deb is timely and very friendly. I appreciate everything you guys have done for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for giving us a positive review, I have passed on to Al and as well as Deb for there help in making sure you had a great time at Graff. Graff service

Very friendly atmosphere

Brian worked hard finding what I was looking for at the time. Changed my mind about what I wanted and went somewhere else. When my wife is ready to purchase her new vehicle I will visit them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for the feedback Michael and thank you for granting us the opportunity to earn your business! Brian is an exceptional member of our team and we are happy to hear that you had a great experience with him! We look forward to assisting you with your automotive needs in the future!

Excellent

Absolutely Love Lauren! I came in with a budget; she didn't waste any time trying to upsell me. She found a vehicle that worked for me and that I could afford. They were even going to ship in the vehicle from another dealer, over a 100 miles away. Unfortunately, I was not able to get approved for the lease; but I would definitely go back just because of how I was treated!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the great feedback Kelly! Lauren is a great member of our team and we are happy to hear that your experience with her reflected that! When the time comes to take another look at a new vehicle, we look forward to assisting you!

No issues

Had a good experience.Everybody got me in and out quickly and efficiently, no surprises. The deal went the way I wanted it too. If graff keeps making me deals I'll go back. I'm on my forth truck from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great as always

Took my car in for oil change. Great friendly place. Wouldnt go anywhere else. The waiting area is sparkling clean. Brian is the best in service and Steve Lampman is the best in sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Lease

The dealership made the experience very easy for me. The lease turn in process was seamless and they had all of the necessary paperwork ready for me to review and sign on the new lease. As easy and enjoyable of an experience as buy-in a car can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.