Reviews
Write a reviewAwesome service & employees
I would recommend anyone looking for a used or new vehicle to contact Graff Chevrolet in Okemos, MI. ?????
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We hope to continue to meet and exceed expectations!
Excellent Service
Lauren Lee and Mark Contreras were excellent to work with when I traded in my Explorer for a Traverse. The process was smooth and easy. I recommend anyone to go to Graff in Okemos for their next new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to give us feedback! We are extremely happy we were able to assist you with your vehicle purchase and that you were satisfied with the service you received from both Lauren Lee and Mark Contreras!
The best
Our sales person, Steve Lampman, was so gracious and knowledgable. He showed us all the features of our car. Wouldn't go anywhere else. Thanks, Steve for making our experience so enjoyable. Anita
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome staff
We drove 2 hours to visit this dealership. The staff members were kind and straightforward. We did not feel pressured at all and had a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback Chelsea! We strive to provide the best possible experience for our customers and we are happy to hear that you enjoyed your visit!
Accurate and timely repair done affordably!
Brian is point on with getting my vehicle accurately diagnosed and repaired, preparing in advance for anticipated parts that might hold up the repair process and making sure of their availability before repairs begin. Usually even difficult repairs have been able to be done within a day, and done completely well! His ability to make things happen satisfies me in a demanding use of a vehicle that I need to depend on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT!
Professional as always, thorough and on time. They took my car in immediately upon arrival and the work was done as promised, even though, they had to diagnostic work on it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trusted Service Department
Tom Vlassis in the Service Department is always helpful, knowledgeable, and can be trusted to help me make the right service decisions about my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service is so great. I will go no where else
I bought 2 vehicles from here. Service for them too. I will never go anywhere else for anything. Everyone thinks dealerships are more expensive than the quickie oil change places. You would be surprised. Do yourself a favor and just try Graff once for service. You won't regret it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Rob. Graff
Service
I have been going to Graff since 2011. They are always courteous and the wait has never been too long for repair. I give a big shout out to my service rep, Al. He looks out for me and I trust what he says. I've been very happy at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Vicki, we have given Al a pat on his back. Graff
Service Department
This was the third time I had to have my car in for service and every time I have contact with Graff Chevrolet, I am met with courtesy and professionalism. They always get my car in at the appointed time. When they're done, they explain everything they did and if they discover a potential problem, they let me know. They never try to get to me have unnecessary repairs done. I love this place! I would NEVER trust my car to anyone except Graff Chevrolet. And I will never buy another car from anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Margaret, we still are not as fast as Jimmy Johns Graff