Reviews
Great Service
Everything was great---polite---good service---next time I buy a truck or car or suv I will go to the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
After finding that vandals had punctured one of my tires overnight, I called Will Bailey and asked him if the tire for my Traverse was in stock, and what the cost would be. He quickly got all the info together, and even price-compared to other retailers. Yes, I checked. Shaheen's price was the best. He even got an appointment set for me the next morning with Service. They had everything done ( I requested an oil change and tire rotation, too ) in less than an hour. Great job all around!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Denise. Do not hesitate to call if you need anything. Be safe on the road.
Good service
Good, fast service. Good waiting room with wifi, lots of comfortable seating options. Also will provide ride if needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast and friendly service
Dropped off my Sonic for a quick oil change. Was told the wait would be two hours, got out in under an hour. Fast and friendly service and my car is back to driving smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience!
Everyone at Shaheen was very helpful and made the process very easy. My car was repaired ahead of schedule. As was with process of buying my car, the collision center was amazing. I will be doing all of my future car business with Shaheen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Positive experience
I gave this visit a 5-star because of the high level of communication I received from both the service writer, John F. and the tech, Devlon. Plus, it was much easier to schedule the appointment and they got me in very fast. For a woman dealing with cars and mechanical concerns, communication is key and they rocked it this time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Experience Buying a New Car
I purchased a 2016 Chevy Traverse, and could not be happier. My salesman Hayden Wiegel was awesome and very knowledgeable on all the technological items on my new car. He also is very happy to answer my questions when I discover something else and tells me how glad he is to help me! My experience there with all the staff was incredible and the service dept. was very pleasant when I was introduced to them and told about my service items that will need to be maintained. I would recommend Shaheen's to anyone looking for a great new car experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change and tire rotation
Quick in and out! Great Service! Great Salesman - Richard Adado I have purchased several vehicles at this Dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us, David. Thank you for your positive review and recommendation of our dealership!
Pretty happy
Great customer service as usual. I was told I am supposed to receive interior cleaning with my oil change and have not received it my last two visits. Other than that I am very satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Service and Work
I had to bring my 2015 Impala LTZ in because of an intermittent squeak coming from the instrument panel. The first time I brought it in, they thought they had located the problem, however, they did not correct it. When I called and spoke to Rick Scharf, I made an appointment to bring it back in. The car was brought in and I was given a loaner vehicle. The second time was the charm because Mr. Lockard found the squeak and fixed it. The professionalism shown by the staff is exemplary. Having worked in dealerships before, I know that intermittent noises are among the worst problems a mechanic can deal with. In this case, he did not give and did it right. Mr. Scharf kept me informed as to what was going on with my car. As an aside, a few weeks earlier, I asked Brad Mileken a question about the Auto-Stop on the car. It was merely a question asked about why it would sometimes stop running and other times stay running. Mr, Mileken came to me when I picked up my car and told me he found out the answer to my question and explained it to me. The fact that he went out of his way to find the answer proves the quality of the employees at Shaheen.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase