Reviews
Excellent service and an amazing experience
Al was friendly throughout. He didn't pressure, but was extremely helpful and made it clear he was interested in our business. The manager as well was helpful and friendly throughout the process. If I bought another car in EL, I'd definitely come here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Dealership
my wife and I stopped into crippen to test drive a buick. we were met with the up-most respect and professionalism. we test drove the car, and when we came back there was no pressure to sign paperwork or push to buy it right then. we came back 3 weeks later and purchased the vehicle, and our salesman Adam worked with us to find us our car. I highly recommend this dealership to anybody looking for a new or used vehicle. adam our salesman, chris the financial advisor, and chris the department head were all amazing. they worked with us with no pressure, and made us feel welcome with all questions and were quick to answer. so thank you Crippen for everything we will return in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used Sierra
Al was great! I really enjoyed my time at the dealership. I would highly recommend shopping at Crippen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Terrain
Very happy with the purchase of my New Terrain. Kyle was excellent. I would recommend all my friends and family to Crippen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crippen Auto - Lansing Michigan - used car purchas
Rodney was professional and prompt with meeting all of my needs. Great inventory and vehicles. I would be happy to refer both Rodney and Crippen. Many thanks for making the silver lining out my vehicle being totaled. Cheers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Informed,knowledgable salesperson
I enjoyed working with Rodney. He was incredibly helpful, gave his opinion and insight on the cars I was interested in. I never felt pressued to commit to a purchase. I would highly recommend him to help my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Used Vehicle
My Salesman, Kyle Whitbeck was so very nice to deal with. He made the buying process very simple! Very nice guy and extreamly helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lance O'Boyle---Salesman Al Travis
Al was very helpful and was a great salesman. He was up front and honest and we knew we were getting a good deal with Al. Will recommend him to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LUKE TOMRELL REVIEW
i JUST PURCHASED A 2012 BUICK REGAL. MY SALESMAN WAS AL TRAVIS AND HE WAS PHENOMENAL AND EASY TO DEAL WITH. MY EXPERIENCE AT CRIPPEN BUICK WAS GREAT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
MY EXPERIENCE AT CRIPPEN BY: JENNIFER JARRAD
I CAME INTO CRIPPEN TODAY AND MET WITH AL TRAVIS INQUIRING ABOUT A CHEVY TRAVERSE. AL WAS VERY FRIENDLY AND INFORMATIVE. I WAS ABLE TO GET THE VEHICLE I DESIRED AT A MORE THAN FAIR PRICE. I ALSO MET WITH CHRIS FOR THE FINANCING. HE ALSO WAS VERY FRIENDLY AND INFORMATIVE. I WALKED OUT OF CRIPPEN WITH IN THREE HOURS WITH MY VEHICLE. I WILL REFER ANY FRIENDS AND CO-WORKERS (I WORK AT GENERAL MOTORS) TO COME AND SEE AL TRAVIS FOR ALL OF THEIR VEHICLE NEEDS. AL IS AN ASSET TO THIS DEALERSHIP AND YOU ARE LUCKY TO HAVE HIM.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase