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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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Excellent service and an amazing experience

Al was friendly throughout. He didn't pressure, but was extremely helpful and made it clear he was interested in our business. The manager as well was helpful and friendly throughout the process. If I bought another car in EL, I'd definitely come here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Dealership

my wife and I stopped into crippen to test drive a buick. we were met with the up-most respect and professionalism. we test drove the car, and when we came back there was no pressure to sign paperwork or push to buy it right then. we came back 3 weeks later and purchased the vehicle, and our salesman Adam worked with us to find us our car. I highly recommend this dealership to anybody looking for a new or used vehicle. adam our salesman, chris the financial advisor, and chris the department head were all amazing. they worked with us with no pressure, and made us feel welcome with all questions and were quick to answer. so thank you Crippen for everything we will return in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Used Sierra

Al was great! I really enjoyed my time at the dealership. I would highly recommend shopping at Crippen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Terrain

Very happy with the purchase of my New Terrain. Kyle was excellent. I would recommend all my friends and family to Crippen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Crippen Auto - Lansing Michigan - used car purchas

Rodney was professional and prompt with meeting all of my needs. Great inventory and vehicles. I would be happy to refer both Rodney and Crippen. Many thanks for making the silver lining out my vehicle being totaled. Cheers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Informed,knowledgable salesperson

I enjoyed working with Rodney. He was incredibly helpful, gave his opinion and insight on the cars I was interested in. I never felt pressued to commit to a purchase. I would highly recommend him to help my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used Vehicle

My Salesman, Kyle Whitbeck was so very nice to deal with. He made the buying process very simple! Very nice guy and extreamly helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lance O'Boyle---Salesman Al Travis

Al was very helpful and was a great salesman. He was up front and honest and we knew we were getting a good deal with Al. Will recommend him to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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LUKE TOMRELL REVIEW

i JUST PURCHASED A 2012 BUICK REGAL. MY SALESMAN WAS AL TRAVIS AND HE WAS PHENOMENAL AND EASY TO DEAL WITH. MY EXPERIENCE AT CRIPPEN BUICK WAS GREAT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MY EXPERIENCE AT CRIPPEN BY: JENNIFER JARRAD

I CAME INTO CRIPPEN TODAY AND MET WITH AL TRAVIS INQUIRING ABOUT A CHEVY TRAVERSE. AL WAS VERY FRIENDLY AND INFORMATIVE. I WAS ABLE TO GET THE VEHICLE I DESIRED AT A MORE THAN FAIR PRICE. I ALSO MET WITH CHRIS FOR THE FINANCING. HE ALSO WAS VERY FRIENDLY AND INFORMATIVE. I WALKED OUT OF CRIPPEN WITH IN THREE HOURS WITH MY VEHICLE. I WILL REFER ANY FRIENDS AND CO-WORKERS (I WORK AT GENERAL MOTORS) TO COME AND SEE AL TRAVIS FOR ALL OF THEIR VEHICLE NEEDS. AL IS AN ASSET TO THIS DEALERSHIP AND YOU ARE LUCKY TO HAVE HIM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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