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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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Easy purchasing experiance

Rodney was a great help to us finding a newer used car. Made our experiance very easy and would recommend anyone to come here when looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service!

This is my second vehicle purchased from Crippen. As usual my sales person Al Travis was very efficient and fun to work with. Would highly recommend Crippen and Al to anyone in the market for a new or used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying Expierence

My experience was wonderful. My husband and I drove down one evening and purchased our Lacrosse. Kyle Whitbeck was great he took his time and explained everything to us. We were very impressed with the dealership and would recommend everyone give them a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Positive Experience at Crippen

I just purchased a 2012 Certified Pre-Owned GMC Terrain from Crippen. Al Travis was my salesperson; he did a wonderful job of taking me through all the steps of the buying process. He is very knowledgeable and made the experience enjoyable. There was a possible issue at the end of the transaction and Al followed through and made sure things were right. All in all, a very positive experience. I would definitely recommend Al Travis and Crippen Auto Mall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Impressive service at Crippen

My salesman Al Travis was great. He made it easy to make the trip to Lansing from North Carolina to purchase my new Camaro. Would highly recommend this dealership for anyone looking to purchase a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Vehicle

Very Happy with my experience at Crippen Auto Mall. Kyle Whitbeck and the Finance team went above and beyond to make sure we were very well taken care of and all need meet. Would highly recommend Crippen Auto Mall and their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cadillac CTS

I was sent to Crippen by my brother in law. He had worked with Kyle previously at his golf shop and said he would take care of me. I am very happy with my car and will defiantly be back to buy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

The sales experience was great, Mark Doherr had what I wanted in a Terrain. He showed me all the features and was there to answer questions after the sale as well. Chris Harter simplified the paperwork. It was a low pressure experience and I will be back for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT STAFF

CHAD AND RODNEY DID AWESOME HELPING US OUT TODAY WITH EVERYTHING. WE ARE VERY PLEASED WITH OUR VEHICLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experience!!

Very nice buying experience from start to finish. Our salesman Al Travis was very informative, honest and up front about everything, very refreshing!! Would highly recommend Crippen to anyone in the market for a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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