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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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Life long relationship with Crippen

I'm am a spoiled daddy's girl who almost always gets her way, so I can be hard to please. Al Travis, Chad Eley and the team at Crippen had delivered every time. I never have felt the normal car dealership pressure at this place. I get the truth about my prospective purchase and I appreciate that. Sometimes women get run over when purchasing a vehicle, I was treated with nothing but respect. This is my second vehicle that i have purchased here and again, I am beyond pleased. I will be back in few years to see the guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

Great as always. Would not go anywhere else to have my vehicles serviced. they have serviced my vehicles for the last 20 years at least.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A completely positive and satisfying experience

Mark Bechtel and Dan Clay are fantastic. They care, they listen, they want to provide a positive experience, they want to exceed your expectations, and want you to feel completely satisfied. They truly value your business, and their relationship with you. Thank you! Dale Bennett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Professional and hassel free processing! Friendly staff! I would highly recommend puchasing your next used/new vehicle at Crippen :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had the greatest car buying experience ever!!

Al Travis is a wonderful salesman to work with at Crippen. Friendly, professional and accommodating to your needs. I will return for my next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Goes the extra mile

Rodney was very helpful and made buying my first car very successful! I really enjoyed working with Crippen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service, Great People, Excellent Experience

This was one of my most pleasurable car buying experiences ever. Rodney Sumpter was a pleasure to work with. I highly recommend Crippen! Be sure to ask for Rodney!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service people were very helpful and professional.

I appreciate not only Mark's friendliness, buy also his professional concern regarding my car's issues. Also appreciate the way the work was done. Would like to have thanked the folks who worked on my automobile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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VERY good service

I have been in many automotive dealership service departments and have never had service this good. You feel at home here and are treated like family. I have two vehicles that I have serviced every 3000 miles and have never had a problem with any repairs made at Crippen. My last three GMC's were purchased there and when was in for service this time spent time in the sales department checking out my next GMC that I will be getting soon. Thanks to Mark and my "Crippen family" Gordie Maurer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tire repair and Oil Leak

I recently purchased a car at Crippen and it needed repairs. They worked on my car immediately and were extremely friendly and kept me up to date about the status of my vehicle. Great staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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