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Crippen Automotive

(1,196 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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VRF-UMich

Not crooks. Good deal. Price came out right. No pressure to buy and got to try out more than what I came to buy. Stay cool, guys. Good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a Used Car from Crippen Auto

I found a Chevy Traverse on cars.com at Crippen Auto Dealership. Al Travis was our sales person and did a very nice job. He tried to represent the car fairly over the phone. Overall this was a satisfactory experience. The vehicle I purchased was used but very nice. Al explained all the features to me and even helped me sync my phone to the vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great time at Crippen

I had excellent service. I was looking on line for a vehicle with three specific things, and sent a message to Crippen. They called me right away and set me up to look at a dodge Journey. Todd was very nice and was very truthful. That is great to have in a sales man. I did not feel pressured in any way. This is the first time I looked at Crippen and I would recommend Crippen to everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Scott Kemp at Crippen

Like most people I am not a fan of buying a new car. I will say that working with Scott Kemp at Crippen makes the buying process a lot easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rod Bashore

I purchased my fourth truck from Scott Kemp at Crippen Auto very professional salesman and staff and great service in the garage i always shop other Dealerships but end up back at Crippen with Scott

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My New Encore

Second car I have bought from Crippen. Lisa and I always have fun and she makes it such a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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new terrain

Bought my new Terrain from Lisa at Crippen. She made it very easy with no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a new truck to pull a fifth wheel RV

I enjoyed purchasing my new GMC Sierra from Crippen GMC. The salesperson, Scott Kemp, was very helpful when explaining truck models and options. It was nice to be shown first hand these differences on the lot instead of thumbing through pamphlets of pictures and facts in an office. The whole experience was enjoyable, I would recommend Scott and Crippen any time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I bought a new Gmc truck

Scott Kemp is a very professional salesmen I have purchased my last four trucks from him at Crippen Auto no high pressure sales tactics

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had a great experience

My salesman was very good and honest about the vechile i was buying was very helpful any questions I had. I will come back again my son needs a car had a very good experience here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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