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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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MY NEW JEEP

Al Travis was very easy to work with. Will come back for my next car. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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OUTSTANDING....KEVIN A..... THANK YOU CRIPPEN!....

I stopped into the dealership looking for a Yukon, and didn't see what I was looking for. I meet Kevin Aldrich... What an amazing experience. With a little research, Kevin found me more than what I was expecting. I cant believe the service that i received--- ABOVE AND BEYOND SERVICE!!!!! I love my new Yukon ( I never thought I would be able to afford the vehicle of my dreams... Kevin Aldrich made it happen ) If you want amazing service and a personable experience PLEASE!!!! look for Kevin he will give you the best vehicle buying experience you will ever find.... He is a NO PRESSURE AND GENUINE... to look for your needs. I actually took a hand full of Kevin's business cards to had out to my dear friends and family. I have heard great things about Jeff Crippen, his dealership, and when I met Kevin I cant even express the unbelievable experience I had and loved it. This couldn't have come at a better time, I was in a serious car accident I searched and searched for the vehicle of my dreams and couldn't find it at any other dealership and definitely didn't get the experience that I received, that i got at Crippen. I would Love to meet Jeff Crippen to tell him how wonderful my experience was with my salesman (Kevin Aldrich) and to express how wonderful my new Yukon is.... SO HAPPY! My great friend Tony Delarosa the owner of State Farm, the office in Okemos, Insurance Agency Talks so highly about Jeff. (unfortunately Jeff was not in) But looking forward to meeting you Jeff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience

I had not purchased a vehicle in over 5 years. My brother decided to assist me in finding a new car so he went to Crippen and I picked out a new 2015 Buick Verano, at an awesome price. I spoke with Scott Kemp over the phone and he was very accommodating since I lived in Westland, Michigan. He made the experience of car shopping long distance, very easy. I have never purchased a vehicle where I had to drive a distance to pick it up, but it was well worth the drive. I highly recommend them and would definitely purchase a car from them again. I am a satisfied customer.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Great service from Todd Boutwell. He was not pushy and go me into a great car. Worked with Chris Harder on financing, he was great. Explains everything. Very happy with the service, wouldn't go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great deals and friendly service at Crippen

Had a great time and very happy with all the down to earth help from Kevin Aldrich. Was very impressed with the service and NOT pushy at all. Thank You to every one at Crippen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used car purchase

Scott Kemp vas very helpful and knowledgable about the Acadia we purchased I would highly recommend Scott and Crippen auto. Ken Lawless

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly, clean cars ...my 3rd car

We have always had a wonderful experience here with Crippen and appreciate the [accommodating and personal customer service. We have shopped around with other local dealers but have always come back to Crippen for the experience. Rodney treats us well and we feel comfortable, happy and extremely satisfied. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT Experience!!

We enjoyed working with Kevin Aldrich on our recent purchase of Buick Enclave......What a great guy,very personable and helpful throughout the process. Would recommend Kevin to any friends and family for future purchases and as well we would definitely return for his services if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Acadia

I found a beautiful Acadia at Crippen. It was priced right and our salesperson, Kevin Aldrich did a great job showing me the features and explaining all of the benefits of buying it from Crippen. It has been a long time since I had a new vehicle and Kevin and Crippen made everything go smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crippen Auto Experience

We worked with Kevin Aldrich on our recent purchase of a Saturn Vue. Extremely personable staff and a smooth process overall. Chad Eley was extremely helpful with financing and it was a pleasant afternoon to spend at a dealership. Good buy and great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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