Acura of Omaha

I brought my Acura MDX to Acura of Omaha for a safety recall involving the connecting rod bearings. While the recall work itself was completed, within a month I began hearing a knocking sound whenever I turned the wheel. Concerned, I had the vehicle inspected by my trusted local mechanic and was shocked to discover that multiple bolts—including those on the control arm, subframe, and subframe stiffening plate—were loose. This type of oversight is not only unacceptable but potentially dangerous. Even more disappointing was the response from Acura of Omaha and service advisor Garry Beier. They refused to take any responsibility for the issue, claimed it was not their fault, and offered no assistance whatsoever—not even a complimentary alignment, despite having tested the alignment themselves and noting that the rear alignment was off. This misalignment is very likely a direct result of the loose bolts their team failed to properly secure. Thanks to my local mechanic, the bolts were correctly torqued and the issue was resolved—but this is work that never should have been necessary after a visit to a certified Acura service center. I can only recommend Acura of Omaha’s Service Department if you absolutely have no other option. My experience reflects a serious lapse in quality control, accountability, and customer service. I expected more from an official Acura dealership.

I was initially nervous about purchasing a used car from Acura, but Jay Kraus and the Acura team have been informative and helpful. Jay has shown genuine interest in my needs with a great display of communication, patience, and understanding.

My experience with Acura has been a positive one for several years, when I bought my first RDX. In March I upgraded to another RDX and found it only because Jay Kraus stayed in touch with me over the last year. In that time, I told him what I was looking for and he reached out periodically, until we found the perfect car! Jay was instrumental in the success we achieved, as he listened and he responded in a timely manner. I would highly recommend Jay if you are ready for your next vehicle. He made the process both effective and enjoyable! Sheri

We worked with Jay Kraus to trade in our 2021 RDX Advanced for a 2025 MDX Advanced. Jay was very good with explaining all the features and getting us set to drive. Very happy with Jay, Alan Jankiewicz and the crew at Acura of Omaha.

Always great service from all departments.i especially appreciate the opportunity I have had purchasing cars from Jay Kraus.. He is always available to help with anything. I consider him a great salesman and also a friend. Diane Warren

I highly recommend Acura of Omaha. Jay Kraus helped me purchase my vehicle 8 years and I was pleased to see he was still there when I purchased a newer vehicle a few weeks ago. Both times, he helped me find exactly what I was looking for and made the process so easy without stress. He is fantastic to work with and I highly recommend him.

Our salesman Bill made my daughter's first car buying experience wonderful. Everyone we worked with at the dearship was super. They answered all our questions and just took there time with us. It felt like we really mattered to them. I highly recommend shopping there to Everyone. Thanks Jim Gyenes

We just recently bought a new RDX. Our Salesperson was Jay Kraus. We had a wonderful experience with Jay. He is very knowledgeable and easy to work with. I especially liked that Jay walked me thru every aspect of my new cars bells and whistles. This is our Third RDX. Great car and great dealership.

The dealership is top notch, from sales to service. Jay Kraus has helped me in purchasing my past 2 RDX’s. He’ll help you find the best vehicle to suit your needs and walk you through the process to make it quick and easy.

I enjoyed working with Jay Kraus and Acura of Omaha. Jay is dedicated to his clients and goes above and beyond to make sure you have a positive experience.