Harvey Cadillac Lexus and Auto Outlet

I can’t believe that on a 3 month old RX350 I would have to have a brand new condenser and Freon charge of $1,039.36. Service person says a stone caused the hole and leak. What’s to say another stone in the future will cause the same problem? Should this be a Lexus recall? This is the last Lexus I will buy.

Experience was great - all went well. Salesperson very helpful though all communication was done electronically,

Great customer service. Would highly recommend to others. My car was serviced this past week and I had a great experience. Very helpful and Informative with information regarding my vehicle. no question left unanswered. Highly satisfied.

Quality service provided. Service rep explained everything that was done on the 30k checkup. I was having a bit of a problem with the loaner car 🚙 trying to get it to move. After several minutes looking at the owner manuals, I “threw in the towel” and called Mike (the service rep) who knew exactly what to do. 30 seconds later I was on my way once again. Embarrassed to say the least, but I got back to the dealership to find a clean shiny RX-350 awaiting. Great job as always. Thank you!

I own two cars that I bought from Harvey Cadillac and their Lexus partner. All work and annual check ups are done only by them. Both of my vehicles are over 13 years old and perform like they were just taken off the lot new. They both look brand new, drive like they were just out of the factory, and the personnel at Harvey are knowledgeable, accessible, and professional. I wouldn’t think of going anywhere else for my service. Harvey has offered me appropriate and continuing coverage bumper-to-bumper on both vehicles and keep track of when the contracts expire so I can reinvest in my protections. I completely trust them as I should because no one could give me the same service that they do. I consider them my friends. From the sales department to the service department to the body shop and the insurance, no other dealership in Grand Rapids with whom I have had experience can hold a candle to them. I love Harvey. J. D.

Honest quality service. Always do a complete inspection. Personable friendly staff. Best service department in west Michigan

Stephanie is courteous and knowledgeable. I look forward to seeing her when I bring my car in for service.

Very excellent service also customer care excellent service person was very good and wonderful explained service

Service went well, I was a little disappointed that the car wash was broke and I didn’t get a wash. All the staff are very friendly.

Once again I had an outstanding experience with Stephanie and the team at Cadillac. Stephanie is always very responsive to my calls and does her best to accommodate my work schedule. My car was turned around by end of same day which was a blessing. It is always a pleasure to work with the team at Cadillac! Thank you!