Reviews
Oil Change
Eric Goodson great service manager At quick express. Great star rating recognition for him. He was vey courteous and helpful with my highlander oil change and quick lube.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike Johnson's Toyota - Hickory NC
Great people at Mike Johnson's Hickory Toyota! Steve Hunt in sales was great. The Service Team also address an issue with my car in a timely manner. Dennis, Cody, and the rest of the Service Team were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service, friendly and prompt
My service manager was Brandon sigmon and he was accommodating, friendly and got my vehicle serviced promptly and with great quality. I highly recommend using this service department and ask for Brandon
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great customer service
great service and great people, job was done on time and the work was perfect. the service dept has people who know their job and treat you like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Beach Goer
Was impressed with Lance Gregory. His knowledge about my services needed and going the extra mile to take care of me was much appreciated. He explained exactly what they were doing and why.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change, Tire Rotation, 36 months Service
Brandon Sigmon was very polite and professional. I really appreciate that extra care was taken to cover seats and place down paper mats before work was done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Service
I had my cracked windshield replaced and had to go to Mike Johnson Toyota to have them recalibrate the attached rear view mirror/camera which controls the automatic headlight dimmer and lane departure sensor. The assistant service manager, Randy Quinn went the extra mile and even helped set me up with a rental car (via Kimberly, another friendly smiling face) while the repairs were being done. Great customer service by a well-trained, courteous staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Had front brakes replaced for my son's car. The service was awesome. The customer service rep (Mr. Storm DeBoard) diagnosed the problem and got it fixed quickly. I will bring my vehicle back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Surprise
I have purchased 2 new cars here. Great buying process. I have used the service center for all my service needs. More than once I have gotten back in my car with my a/c blasting as well as my radio so loud I thought my speakers were going to bust. Just be prepared. I was not please with the service center workers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer service
This is the best dealership around. Friendly and courteous! They even did most of the process online which was super convenient. I would recommend this dealership to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase