Mike Johnson's Hickory Toyota

PLEASE don’t take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it’s a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE!

PLEASE don’t take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it’s a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE!

PLEASE don’t take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it’s a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE!

Mike Johnson's is a very deceitful and dishonest dealership. My dad came here to purchase a new Toyota Prius, and the salesman lied to him about the features of the car. Be very cautious of this place if you decide to purchase a vehicle here!

Took my Toyota for service on June 30 2025 for service and had a great experience!! Friendly and April was a joy to take care of me !! Kept me informed of everything and never pushed any thing on me and let me make all the decisions on what I wanted to do !! Checked on me to see if I needed anything and just great experience!!!

It’s a great place to ge a vehicle they are very considerate and can real comfortable talking to them they will do anything to help anyone

I take my car to Express at Mike Johnson's and Randy Quinn is my service adviser. Randy is the only adviser I will see, he is honest, explains what I need and why and never tries to sell me something I don't need. I will continue going there as long as Randy is there!

This dealership is the best I have ever dealt with. Kalan was “Awesome “ very friendly and exceptionally knowledgeable about their products! I told Kalan what I was looking for and what my price range had to be and she made it happen! I live 2 hours from the dealership and work 8-5 putting me there around 7:00 pm but that was no problem. Kalan had everything done on her end and finance went just as smooth. A great bunch of people who know their business and willing to work with you under any circumstance. Thank you Kalan I am forever grateful . Kalan has since texted and checked on me since I arrived home which was around 11:00 pm last night and you just don’t get this kind of professional service anymore. I highly encourage anyone whether you are looking for a new or used car to look Kalan up because she will take very good care of you and make you feel amazing!

I have been working in Asheville doing the recovery clean up for several months. I'm driving 150 miles each day and I just thought I would try to rent a car and the recovery process is projected to be another year for the hurricane Helene clean up so I asked if they could give a discount price for a vehicle for me to drive and this is what they offered and this is a rich person offering a rental car for $800 a month plus a $200 security deposit plus required to keep full coverage insurance on the car now after 3 months you have to come out of that car and you're not allowed to rent another car for the next 30 days that's a rich company that would love to build their neighborhood back up and support communities around them I mean I kind of see it as a rich company that wants more money from people that's dealing with the disaster and lost everything and someone's trying to help clean it up and that's what a rich person does they try to line their pockets a little bit fatter well I don't think I would be doing business with this company if I was to buy a new car today

Joseph was a great salesman. We will come back again when we need another vehicle! Thanks to the hickory toyota team for having great people working for you!