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Mike Johnson's Hickory Toyota

(1,716 reviews)
Visit Mike Johnson's Hickory Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,716 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Johnson's Hickory Toyota from DealerRater.

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Awesome service dept

I may have worked here and seem biased on my review but this place really does have the best service dept and management compared to any other dealer close by! They really try their best to get you in and out while also taking extra special care of you and your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for the review!

Excellent Service

Excellent service! Nick goes above and beyond! My car runs great and I appreciate it their recommendations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service on car

Very friendly and convenient service. Cindy Hall in car Service took the time to answer all my questions. She was excellent. I would recommend her as the go to person for car services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We appreciate your business.

over 3 hrs for an oil change!

Over 3 hrs. for scheduled maintenance visit. Last visit- same thing!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome customer service!

This was my first time purchasing a vehicle from Toyota. Not only am I pleased with my new Camry, but also with the customer service I have received. I will definitely be dealing with Toyota from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you had a great experience! Thanks for your business!

Service

Ashley was my consultant , she is a wonderful employee she goes above & beyond to make sure that my needs were meet , she even went out in the rain & got my van for me . Also I went by to see Ms Avery ( whom sold me my van ) she is such a joyful person & a great sales person , not pushy at all . And even asked me if I was still enjoying my van .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New tires for my van and 10,000 mile service

Very friendly, fast, convenient service! Cody took time to answer all of my questions. The tires were buy 3 and get the 4th for $1, a great deal. My only complaint is that when I arrived home the tire pressures were 5-6 lbs. above the pressure recommended for my vehicle (but well within the tire specifications) and not quite even (about 2 pounds difference). Otherwise I think they did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

5 cars in 12 years

Very professional staff. From the time I started the buying process to the time I picked up my vehicle, it took me all of about 30 minutes. They staff was very customer conscious and respected my time. First class Crew at Mike Johnson Toyota. Thanks Eric Pannell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the awesome review! We look forward to seeing you again soon!

Best service , in a very long time at this dealer.

Best and fasted service I have got since Shawn and Robert left. Thank you Tabitha for the good service and friendly smile. I will be sure to call you for my next app.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer service

Provides great customer service each time I go. Provides service immediately. Provides quality work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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