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Mike Johnson's Hickory Toyota

(1,716 reviews)
Visit Mike Johnson's Hickory Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,716 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Johnson's Hickory Toyota from DealerRater.

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Scheduled Oil Change

I was greeted promptly even though I arrived at a busy time. My tech rep was super friendly and helpful ... made it a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Charcoal Canister Replaced

My first contact was with Brandon Sigmon. I had an engine light and VSC light on - the end result - I had to replace the charcoal canister. He said they could do it that day. I am extremely pleased with the service, the facilities and the recommendations that Brandon suggested. I will be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Owner

Went in for oil change. Cost is high, but fortunately I had a coupon. Cannot fine one line, though. Popcorn was great. Time for service was as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer Service

I continue to have outstanding service from Nick Jullian time after time. When Nick says something needs to be done on my vehicles; I immediately give him permission to take care of it. Nick has my complete trust in regards to taking care of my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Service

I have been using Mike Johnson's Hickory Toyota for all my car needs for almost 4 years now. They are the best around. They are easy to work with and have great staff. I personally always trust Trevor Brown to handle all my car care needs. He is wonderful always so nice and professional. He goes above and beyond to get your vehicle in and out in a timely manner while offering amazing customer service. I would recommend him to everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Can trust their servic!

Took my Avalon in to be serviced and, as usual, Brandon Sigmon totally took care of everything. In addition to normal servicing a couple of other things came up and after giving me the pro and cons, I told them to go ahead and take care of everything. I could tell on the drive home that it was the right thing to have done. I feel confident having Brandon oversee what needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase of 2016 Sienna limited premium van

We we treated very well and everyone we felt with was great. We will purchase here again. This is our fourth vehicle purchased at Mike Johnson Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased a used vehicle February 2016

We purchased a used Suburban and traded in 2 BMW's. They were great. The trade in offers kept me from having to sell my secondary car myself. Service Department is also very nice and help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very pleased!

John Best was great! He wasn't pushy or overbearing like other dealers! I walked into the dealership at ten till 8 and walked out shortly after 10 with a new car! Thanks so much MJHT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the great review! We are glad you had a great experience. Thank you for your business and we look forward to seeing you again soon.

Recall

Worst experience and I will make sure people know about it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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