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Norm Reeves Honda Superstore Cerritos

(11,654 reviews)
Visit Norm Reeves Honda Superstore Cerritos
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–6:00pm
Sunday 8:30am–9:00pm Closed
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2013 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 495-7540 (877) 495-7540
Used (877) 499-3659 (877) 499-3659
Service (877) 500-5691 (877) 500-5691

Reviews

(11,654 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore Cerritos from DealerRater.

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Excellent

Excellent customer service really straight forward. Helped me purchase my first car. Will get you the best deal! Will work with your credit and finance

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to give us a 5 star rating and positive review, Eddie!

Very satisfied to be able to have a new car!

Very happy and satisfied because this is my second car that I bought at Norm Reeves Honda-Cerritos and with the best Salesman at the LUIS GOMEZ dealer, his work is professional, he helps a lot in what the client is looking for, and above all he is very patient answer every question you have. Thank you very much Luis Gomez!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you are satisfied with your second car from our dealership, Luis! Thanks for being a loyal customer and taking the time to give us a 5 star rating!

We were extremely satisfied with our purchase.

We purchased a 2019 pilot from Norm Reeves Honda and the salesman Luis Gomez who was very professional, knew a lot about the Honda Pilot he wasn’t pressuring us to buy the car. We went to 2 other Honda dealerships that were even closer to our house but it was worth driving the extra mile for someone who we were confident with to purchase our new car. Robert V.was very professional, pleasant and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear you weer extremely satisfied with your purchase and we hope you are loving your new 2019 Honda Pilot! Thanks for the 5 star rating!

Amazing!!! If you need help come here and ask for Sam

I’m a first time buyer and my credit is not great. I called the dealer and spoke with Sam Sultan and he was beyond helpful over the phone, so I came in and he went above and beyond for me. I’m very thankful and glad I chose to go to norm reeves in Cerritos because earlier that day I went to another dealer and had lost hope on getting the car I really wanted but thanks to Sam he made my wish come true. He took care of us and made us feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to give us a 5 star rating and positive review! Congratulations on your first car and we look forward to seeing you back at our dealership in the future!

Great Buy.

My wife and I wanted to buy a new car since last year and we where waiting for the perfect moment to buy it. So I called Sonny to make and appointment. He showed us few options and good recommendations to make a convenience buy. Finally we were approved and got the car. It wad easy and fast. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations to you and your wife on your new car! Thanks for sharing this awesome picture and leaving us a 5 star rating, Gera!

Excellent Service

Jose provides world class customer service. This is my second time working with him. My husband and I were very happy with the first purchase that we came to him again for our second Honda. He is quick, professional and very helpful. Thanks Jose! I love my new Accord!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your loyalty, Linda! Thanks for taking the time to give us a 5 star rating and positive review! Congratulations on your new Accord!

Thanks full

Nice place good cars good service friendly people y recommended to my friends and coworkers in the feature if I need a new car again I will put it you guys on the first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share about your experience and the 5 star rating! We look forward to doing business with you again in the future!

Great experience

Tom Mac was very helpful through my car buying experience. This was the first time I had bought a new car on my own and helped me through the process. He was highly informative and helped me make the best possible choice. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear your experience at our dealership was a great one! Congratulations on your new car!

They lied about my lease

Tom Mac said he would take care of my lease. And he did not. He lied. He stole my money. Please be careful making a purchase here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Aaron- I’m very concerned to hear about your recent experience with your lease at our dealership. I would like to hear more about this to try and work towards a solution. Please give me a call at a time that works best for you. Thanks. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Amazing customer service

Luis Gomez was very helpful, answered all questions and was very polite and professional. Thank you again Luis G we couldn’t be any happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That is a great picture, Angelica! Thanks for taking the time to give us a 5 star rating and positive review!