Reviews
Derek was very helpful, patient and understanding.
Derek was helpful, patient, and asked others to help us find out answers he didn't know. JP and Dot were very nice and JP was great to meet in person!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving a review! It's great to hear that Derek could be so helpful, and that JP and Dot could also give you a great experience. We can't wait to see you again!
Professional
I also took time to locate a used Toyota for my husband and the sales rep. was helpful and listened to the preference that I outlined for a vehicle for my husband. We have a Toyota Motrix, purchased new in 2009. When our son graduated and moved out east, he too bough a Matrix. Wish Toyota still made that vehicle. That's what my husband wants and I will not give up mine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five star review! We're glad that we could help you find a vehicle for your husband, and we hope he loves whatever you found!
My experience
This is the 4th vehicle I have purchased from Scott Hampe-he is punctual, honest and has always strived to find the right car for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kimy, thank you for the great feedback! We're glad that Scott can always help you find what it is you want. If you need anything, just give us a call!
Fantastic
Ken Bright is an absolute joy to work with!! Marcy in finance was also amazing. These two made this experience so enjoyable, easy and quick!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Libby, thank you for telling us how we're doing! We're sure that Ken and Marcy will love to hear that they could give you such an enjoyable experience. Enjoy your new car!
First service visit
Very impressed with how efficient the service dept is. Everything was explained to me thoroughly and I felt very comfortable. I would highly recommend them for purchasing a new vehicle and for any service needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the great feedback! We're glad to hear that your experience with us was so great, and hope you'll give us a call if you need anything!
15,000 mile service
Arrived early. Service finished early due to open time period. After returning home I realized that I had left my smart phone quick charger behind in the waiting area and called customer service. They checked but did not find it. I left my name and number should it be turned in to the desk.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that your appointment went so quickly and smoothly, and we will reach out if we find your charger. Call us if you need anything else!
Software update for 2017 Highlaner transmission
I came into service for my Highlander shifting rough, and sometimes searching for the right gear. After software update, the transmission shifted smoothly, and had no problem finding the right gear.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving a review! We're very glad to hear that we could fix your Highlander's transmission and get you back on the road. Give us a call if you need anything!
Great service as promised!
Toyota of Des Moines always provided me the best and high quality services! My services consultants Mr. Ian Davis and his colleagues and other service staff are highly professional, patient, and friendly. I would always come back for their services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're sure Ian will love to hear that he could give you such high quality service. We can't wait to see you again!
Quick, courteous, efficient
I've always had top-flight experiences in both the service and sales departments. This visit was just a routine servicing, but service agent Mike Lebeda was helpful and friendly, as always. He explains things thoroughtly and gives good guidance. The wait was short, and the coffee is good, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for telling us how we are doing! It's an honor to be your dealership of choice when you need a brand new car or quality service for your vehicle. We appreciate your feedback and value your loyalty!
Sales personnel were great to deal with
Pleasure to buy a used car from this dealership! Everyone involved answered my questions via email/telephone in a timely manner. Received the truck in a timely manner, upon our arrival from out of state.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the review, it is so good to hear about your positive experience! We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. We appreciate your business and hope you come back soon!