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Willis Automotive

(2,058 reviews)
Visit Willis Automotive
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (866) 800-7438 (866) 800-7438
Used (866) 776-8977 (866) 776-8977
Service (866) 727-9852 (866) 727-9852

Reviews

(2,058 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Another Satisfied Customer

My wife and I purchased a new MINI a few weeks ago. We have purchased over 15 vehicles through the years and this experience was as positive as any we've had. They were extremely helpful, never pushy, and did exactly what they said they were going to do. I have nothing but good to say about them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service and repair

The car was in for a 20,000 mile check up and they discovered a problem with the air conditioner fan, which I would have never noticed, fixed the problem and avoided a potential major breakdown. Well done!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Simply The Best

From shopping to buying to service, you can't beat this dealership. Everyone acts like a professional and works like they enjoy working there. They treat you like a guest in their home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hold title forever; great service overall.

I paid with a cashier's check, but their policy the title for 10 days. I had to really push, after 2 weeks, to get the title. The car only came with a 15 day tag. Do the math. Bad policy in my opinion - a huge inconvenience. The service, however/otherwise, was EXCELLENT. The sales rep (Greg) was awesome. Love the car too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dead battery

Dead battery at restaurant in evening after service dept was closed. Dealer sent truck for jump. I drove to service dept. The driver took care of after hours forms and key drop, then drove me back to my other car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Disappointed

I took my car in because the check engine light was on and it needed an oil change. they said the light was on because it needed a camshaft position sensor that would cost over 2000.00. I told them to hold off and just do the oil change/ when I got home the car was leaking oil. the check engine light was off and has been since. I don't think it needed the expensive repair and neither did another Volvo mechanic I talked to. I took the car back and the oil plug wasn't in tight. this is a luxury car dealer that services many expensive brands and they couldn't even get a simple oil change right.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Great service on a timely basis. More than I expected. Had motor replaced for drivers seat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Feedback on recent service

Michael Jach is a tremendous representative for Willis Lexus. Always a pleasure to work with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great facility, Friendly, courtious people.

Great people to work with, fantastic buying experience. Vehicle was represented very well, in fact better than was expected. No hassle buying, great reasonable pricing. Would definitely shop there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic service

Excellent communication throughout the process. I even got a loaner until my car arrived. Sales staff concerned and very helpful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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