Reviews
Supreme Service
Exceptional at Willis as usual. From car purchase, to questions on your vehicle...they continue to impress me year over year. This is my 5th car from the Willis dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
RX350
Completely amazing. Ryan Tokarz went above and beyond out of his way to make sure my repairs were handled timely and efficiently. The experience was top notch and I would not go any place else! Thank you for making me feel important.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Absolutely great experience thus far!
Living in DSM for so long I always thought Willis seemed like it would be an overpriced dealer. Not the case at all. From the initial purchase experience to the routine maintenance, my entire experience has been great. Most recently I went in to have my Maxima serviced and look at some other issues I was having. The service associate saved me several hundred dollars and gave me some great advice...did I mention he saved me several hundred dollars??? So far we have had a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure buying
Salesman Jeff was nice and helped us right away. He didn't pressure into buying anything. When I decided on a car he handed me the keys and let me drive the 2014 Ford Fusion on my own.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Customer Service and Auto Service!
By far the best service department! Always friendly, always courteous, always helpful, always upfront about everything.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Happy guest
Great experience! .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good place to buy a certified car
Good place to buy a used/certified car. great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Haven't fixed wiper
On Jan 21, 2016 I took 2014 ES 350 to Willis for oil change and (for the fourth time) to get right windshield wiper working properly. On three previous trips to Willis they said it works fine, but it doesn't. Smears the dirt. This time the windshield was dirty and I showed the service man how drivers side was good but right side was very smeared. Obvious that right wiper doesn't work properly. When car came back, the report didn't mention wiper at all. I asked service rep about it since he had seen it works poorly. He said it works perfectly. I left very unhappy. Returned home and called service mgr and reported story. He said someone would come to my home and check, but after 4 weeks I have heard nothing.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bernard, thank you for bringing this matter to our attention. Please contact our Service Manager Jason Willis directly at 800-373-1836 so we can discuss how to rectify this issue. We would appreciate the chance to turn your negative experience around!
Super friendly staff!
They went above and beyond to get me in my car the same day I feel in love with it. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Willis is the Best!
Purchased my car from Willis. Service has been excellent. I will buy my next car from Willis.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase