West Kendall Toyota

Donald Salazar was my service rep today. Mr Salazarwas very helpful and knowledgable, he kept me informed at all time. I had one of the most pleasant experience in all my visits there

Have been dealing with Donald in service for years..... Outstanding service and customer support. The best of the best.

Ricardo Debesa in service center was amazing helped me with all my questions and was very polite will go back again to him. 5 stars

I am very grateful to Hector Collantes and Roberto Flexas for the help I received when I was trying to buy a new car. I got ....New Car, Good Deal, and I was extremely happy. Thanks for your help, advice and professionalism.

I am very grateful to Hector Collantes and Roberto Flexas for the help I received when I was trying to buy a new car. I got ...New Car, Good Deal, and I was extremely happy. Thanks for your help, advice and professionalism.

Toyota customer service case# 1605242103 Got my car in for a check engine light. Agreed to pay 89 dollars for diagnostic. Diagnostic came back with bad O2 sensor and one bad ignition coil. Repaired only O2 sensor under warranty. Service advisor Rene Chauvet was not aware that O2 sensors were covered under warranty and if I do not further ask him to research he would of never told me it was under warranty . I had to called him back in order for him to research this after he was saying it was not covered by warranty. Lack of warranty knowledge or is the dealer trying to make money? When it came time to pick up my car it now had not only the check engine light on but also the traction control off light on. When I told Rene the car did not come in with a traction control light on he said this is normal and that he did not check to see if it was on or not when I brought the car in. Again lack of knowledge from the service advisor. They took the car in to turn off the traction control light and when the car come back I finally get on it to leave the pace and I hear a bad sound from the engine. When I open the hood the check I notice the intake/air box where the air filter goes was completely open! Unacceptable practices of returning a car with the intake air box open. For a second time I had to wait for the car to go back in into service. Very bad experience and lack of knowledge at this service center. I did submitted a case with Toyota USA and I referenced this number at the top of my review.

I sent an email inquiry regarding a used civic they had for sale and they never responded.

Fidel Galiano, Gilberto Becerill,and Tonson great people they give us a wonderful attention and they did a very good jod

Buenas atrdes, mi nombre es Claudia Russo quiero compartir con ustedes la gran experiencia que tuve el pasado 2 de abril, en el dealer que para mi puedo considerar el mejor Dealer en el que he estado en toda mi vida y es por eso que aprovecho para agradecerle al Senor REMY HERNANDEZ (Salesman) por su exelente atencion y servicio nunca me habia sentido tan bien atendida e informada en un dealer, el se tomo su tiempo para expliocarme todo clara mente y ademas logro su cometido una clienta muy feliz y una clienta para siempre, tambien quiero agradecer a todo el equipo de trabajo de West Kendall Toyota por hacer de mi experiencia de comprar mi carro nuevo la mejor de todas, gracias al senor Jose Rivera (FInancista) por su gran ayuda y gran trabajo, Gracias al Senor Carlos Rodriguez que puso todo su interes y experiencia para hacer posible que el negocio de la compra de mi carro fuera todo un exito, por mi parte les puedo decir que recomiendo este Dealer y a su equipo de trabajo a ojos cerrados es muy importante sentirse muy comodo, confiado y en un ambiente en el que senti que todos trabajan para mi y a favor de mi bienestar, tambien como mujer es muy importante el gran respeto y profesionalismo con el que se trabaja en este dealer, me hicieron sentir muy a gusto y sobre todo muy feliz al salir de ahi con el carro que yo queria. Tambien le doy Muchas Gracias al senor Michael Arango que fue un gran apoyo y un angel para mi. Por mi parte estoy muy contenta y agradecida por todo los servicios, atencion y eficacia prestada, las estrellas no alcanzan para yo poder calificar el gran servicio que me ofecieron.

Very good service,made the deal on the phone and through internet sales and got what was promised and no hassle, left the dealership with the new car within 3 hrs from reaching there.