Reviews
Write a reviewpersistent
Once I contacted the dealer, salesman was relentless in tracking me down until I made the buying decision. He delegated to another salesman for the test drive, Then when we agreed on a deal, I never saw the salesman again until he gave me the key as he passed through the dealership on his way to another customer. No delivery process, no after sale followup (until requesting a "5 star rating" on this survey). I have no complaints; just an average internet sales experience.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
5 STAR CAR DEALERSHIP
My husband and I were oonstantly trying to find an all around great car dealership in the Cedar Rapids area. We finally found a place when we purchased our first Toyota. We were living in CA and moving back to Marion where we needed a van ASAP. So I purchased the Sienna over the phone and Terry did the rest. He had the van already to go when we arrived. After this, we have had great experiences with the service dept. as well. My kids actually get excited to go get an oil change. After all, where else can you get popcorn, Kathy's pies and cookies and Starbuck's hot cocoa for free? With all of these great services, we knew Toyota was the best place for us so we just purchased our second Toyota, a Camry, this past summer. We will always buy a Toyota from Cedar Rapids Toyota and Terry Helgeson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cr Toyota
See Terry H. He is very helpful and low pressure. Thx.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Car
Went to CR Toyota to purchase a new vehicle. We were able to get all of our questions answered and go through the purchasing process in a timely manner with no hassle. Very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's Cedar Rapids Toyota's philosophy, not the high pressure, spend all day here run around with us. We try to leave that to the other guys. Thanks again for your business.
Great people to work with, clean and inviting deal
I have been to this dealership several times in the past few years. I looked to do a trade in myself for a new vehicle. I went with my son when he bought his new Tundra and then I went back again to buy my new Tacoma. The sales reps are knowledgable about their product and very customer oriented. The dealership is very clean and the vehicles are all organized so you can look at all of the same style in one area. I have also been to the service department for regular maintenance and find that they are very quick and efficient and the waiting area for customers has plenty of space with computers, drinks and snacks. Overall this is the best experience I have had purchasing a car either new or used over the last 20 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christy Thanks again for yours and your son's business, I'm glad you are both loving your Toyota trucks. Terry.
Terry H. very helpful
Thanks to Terry for his help in the purchase of our vehicles and arranging followup service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks again for your business. Terry.
Go see Terry
My Family and I have now bought 6 cars from Terry H in the last 2 and 1/2 years from Terry and each time it has been a great experience. He has always found exactly what we have wanted and at a fair price with low pressure. Great after sale follow up and service as well all around great place to shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks again for your continued patronage, I'm glad that you have had great experiences. I look forward to helping you in the future too.
Ask for Terry
Terry Helgeson did an outstanding job in purchasing both of our last vehicles. We'll definitely be back in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm glad that I could be of service and look forward to helping you or anyone you would send out to see me in the future.
Great!
Terry Helgeson was a great salesperson - he listened to what I needed, gave me options, took the time with me that I needed, and was super low pressure. As long as I stick with Toyota, I'll stick with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Camry purchase
We had a great experience purchasing our 2011 Camry at Cedar Rapids Toyota. Our interactions were professional and efficient. This was our 5th straight Toyota purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks again for making Toyota your manufacturer of choice. We appreciate your business and look forward to our continued relationship.