Fields Cadillac St. Augustine

Sean was very nice. Explained everything and didn’t try to pressure me into getting more done than I wanted. I really appreciate that! I will definitely go back.

I had read that people bring their cars here for good service and I agree. I wanted an oil change and tires rotated. A good review of car but no upsell. A friend and I ate a free hot breakfast while work was done. Car was returned washed. This is a new car to me so I had a few questions and Sean helped me learn some functions. I’ll definitely return.

Fantastic service!!! Sean was our advocate for an “iffy” warranty item and he won the battle for us!!! Thank you Sean!!!

Well organized and employees overall friendly. No other dealerships I know provides a personal meal while you wait for vehicle service.

I purchased a 2021 GMC Yukon Denali XL on May 14 with 54,215 miles. By June 24, it was back at the dealership’s service center for a broken liftgate actuator and rear differential, now at 55,176 miles. My car sat there until August 16, when the parts finally came in and repairs were completed. As of September 28, the car is back at a dealership with potentially more part delays for repairs, now at 56,759 miles. I’ve owned the vehicle for 20 weeks, had it in my possession for roughly 11 weeks, and it has been sitting disabled in the shop for 9 weeks and counting. While I waited for parts and repairs, Field’s response was to try to sell me a new car. They suggested trading in my car, which I had owned for just 41 days before two parts failed, for a brand new one. To make matters worse, they offered me $10,000 less for my car, which I had driven for only 961 miles, and wanted to increase my payment by $700 a month. Sales Manager Nicholas Pennington looked me in the eye and told me my car was nothing but an “auction car” and encouraged me to “just buy the new one, put it on auto pay, and let it roll.” To add insult to injury, when I pointed out that my “Florida package” was missing items included in the two new cars my husband purchased from Fields after mine, I was simply told, “Oh, we must have changed it.” Really? I guess I should be grateful I purchased extras like the Florida package and the extended warranty with GM so I didn’t have a broken car sitting in my driveway, but now it’s just sitting in another service center. Don’t let my first-world problems become yours—avoid Fields and their service managers, like Mr. Pennington. ———— Dear Bryan Andrews, Your response—“Jennifer, I’m truly sorry to hear about your frustrating experience. This certainly doesn’t reflect the level of service we strive for, and I apologize for any inconvenience caused. I’d like to discuss this further with you and work towards a resolution. Please reach out when you can. Thank you, Bryan Andrews - General Sales Manager - (904) 823-3000”—is simply a generic, copy-pasted reply given to any unhappy review. It would be a waste of my time to call you because the only way to make this right is to take back your lemon vehicle and clear the remaining loan balance. We both know that won’t happen. You share an office with Mr. Pennington, and you are fully aware of what took place. You also clearly have my number, the same as Jim Signorile had obtained my husband’s number to call him over the vehicle he purchased after mine. Save your internet public pleasantries.

Excellent service as usual. Joe was great! This dealership is why I drive a Cadillac.

Jake as always took great care of us. Oil change and tire rotation was completed in less than an hour. Mitch also served up some tasty sandwiches while we waited. Perfect score!

Fields Cadillac was just great. Sean ask me a few questions and had a work order in no time. They got back on a short time with what was the problem (wheel bearing). They started to work on our car and to my surprise it only took them 2hrs & 10 minutes and we were on our way plus we enjoyed a good breakfast for free. Thank you Sean & God Blesd Bennie Lamar Coleman

Came to the Fields Dealership to have some paintwork on my Lexus 350. Purchased a Cadillac XT6 with the Platinum Package. I fell in love with the car and the dealership! Meet most everyone on the sales staff up to the Manager. Everyone there was so very nice. My salesman Bob Houssami was the greatest I have ever worked with. He did not push me beyond what I could afford and gave me the greatest deal. Thank You Bob and Thanks Fields Cadillac! P.S. The cafe was great and the chef was wonderful.

Buying a car can be a stressful time, but everyone at Fields Cadillac St. Augustine was professional and courteous, which made it a pleasurable experience. I highly recommend this dealership.