Reviews
Great people working there!
Great people working there! They cannot do enough for you! Service department is very caring to your needs. My rep Joe is wonderful. He treats you a friend not a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Joe. Drive safely, and we hope to see you back again at Fields Cadillac xx. Augustine!
Fields Cadillac they give excellent service I love the
Fields Cadillac they give excellent service I love the breakfast and lunch It’s just a joyful peaceful place
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Keith. We're glad that the team was nice to work with. See you again next time here at Fields Cadillac xx. Augustine!
Joe Ammirati wonderful service guy
Customer service is excellent.
Customer service is excellent. Our service writer , Kevin was excellent. Cafe is awesome. Lena is the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that Kevin and Lena delivered such a successful service experience. Drive safely, and we hope to see you again at Fields Cadillac xx. Augustine!
As always, excellent and courteous service.
As always, excellent and courteous service. I was pleased with my experience and Lunch was great too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to recommend the Fields Cadillac xx. Augustine team! We're delighted your experience was enjoyable from start to finish. Have a great day!
Very courteous and efficient.
Very courteous and efficient. Excellent & very nice facility. We would highly recommend this to anyone and will certainly be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Fields Cadillac xx. Augustine! Safe travels, and we look forward to your next visit.
In the past Fields was great.
In the past Fields was great. Today I brought my SRX in because the steering wheel starting vibrating after my last visit in December. My service man Joseph called and told me I needed new tires at around $780. Funny thing, is I purchased 4 brand new tires 6 months ago. He repeated that I needed tires. I asked him if he looked at the tires I said that is disheartening since the tires are brand new. Again, he asked me if I wanted them to put new tires on. "I don't need new tires, it has to be something else" i said. Joseph responded with My foreman told me you need tires. The records show I refused new tires 6 months ago, went somwlewhere else for the same exact tires, $200 less. And it's too bad, I was going to inquire about purchasing the XT4 loaner. Not feeling it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our goal is to advise services that are in the best interest of our guests and their vehicles, and it's very disappointing to learn that we've left the wrong impression. We are grateful for your feedback, and I will discuss it with my team so that we may improve our process going forward. If there is anything else I can assist you with or provide further clarity on, please don't hesitate to give me a call. Thank you, Kevin Hand - Service Director - 9048233000
Had a flat tire, my fault (I hit a curb!
Had a flat tire, my fault (I hit a curb!) so I brought the wheel and tire in for replacement. Thank goodness the wheel was OK but the tire was beyond repair. I was in and out in about 1/2 hour, just long enough to enjoy a complimentary breakfast at the Dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fred, it's wonderful to hear that our team was able to assist you! Thank you for stopping by to review Fields Cadillac xx. Augustine!
It's always a pleasure when I stop by for service or a quick snack. Thank you for how you treat your customers!!!
Brian, Don and Jim were excellent.
Brian, Don and Jim were excellent. Highly recommend dealership. Thank you to all! Much appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Brian, Don, and Jim took such great care of you! Thank you for choosing Fields Cadillac xx. Augustine and for sharing your experience. Safe travels ahead!
Excellent job of replacing the passenger side window
Excellent job of replacing the passenger side window regulator on very short notice! Called for an appointment, Michelle scheduled my repair within the hour. The technician promptly met me at 12:00 PM and processed my vehicle on for repair. Joe, the Service Advisor, also provided outstanding Customer Service by keeping me informed of the repair process. My Vehicle was repaired within two hours…just in time to beat the Friday afternoon rain storm! We’ll Done.I can’t say enough good things about Fields Cadillac, Saint Augustine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Fields Cadillac xx. Augustine team to assist you. We appreciate your business and confidence in our team's work. We'll be sure to pass along your kind feedback, and if there is anything else we can do for you, please reach out.
Everything was great.
Everything was great. All your people are very professional, tennis enjoy, enjoyable, working with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are grateful to have your business. Thanks for taking the time to leave us a review! - The Fields Cadillac xx. Augustine Team