Reviews
Great service.
Great service. Discuss issues or needs with you and don’t pressure to get everything performed at that time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your appreciation of Fields Cadillac xx. Augustine, Patti! We're delighted our team offered professional assistance that accommodated your needs.
Always have a great experience at this dealership.
Always have a great experience at this dealership. Best place to purchase a new or pre owned vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for this kind rating and review! We appreciate your support of us here at Fields Cadillac xx. Augustine. Until next time!
Joseph lets me know all my options and also checks if any
Joseph lets me know all my options and also checks if any needed service is under warranty. Everyone there let’s you know they are appreciative of you as a customer. Matt in Sales is also great to have your best interest in mind. Even the food service staff go out of the way to attend to you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Joseph, Matt, and our team! We are grateful to have earned your repeat business and we look forward to welcoming you back to Fields Cadillac xx. Augustine next time. Drive safely!
Had to have my tire repaired.
Had to have my tire repaired. The service tech was great to work with. Had the car back prior to what the estimated time was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to review Fields Cadillac xx. Augustine! We are pleased to hear our team could assist you with your tire. Come by anytime!
Great Service from Joe.
Great Service from Joe. Took care of my problem as soon as he could. Told me it would be 2-3 hours was in and out in hour and a half.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Joe and the Fields Cadillac xx. Augustine team. Drive safely and we hope to see you back again down the road!
Horrible and dishonest service staff !
Horrible and dishonest service staff !!!! They charged me $2500 under a year ago to replace entire AC in my 2012 CTS sold me on the warranty - AC went out in less than a year - They did not hold their word! The service manager KEVIN said someone put too much Refrigerant in it and voided the warranty - Funny ! Cadillac were the only ones that worked under my hood at time of AC job! KEVIN tried to put it on a body shop who fixed my bumper ! WTH !!! This shop only fixed my bumper, grill assembly and headlight !! I gave proof of this with their itemized list (estimate) sent to GEICO! Kevin was rude, inconsiderate and had HORRIBLE customer service!! These people need to admit their mistake and honor my warranty instead of trying to charge me another $2100! I have emailed Dan Fields and other corporate officials. I would like to see this manager step down into a different position or none at all as he cannot deal with customers in the right way ! Please honor my warranty!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. As we had discussed, we worked on your vehicle a year ago and 20,000+ miles ago. It is impossible for our technician to have put that amount of freon in the system. The damage would have been immediate. We at Fields Auto Group would never sabotage a vehicle for financial gain. Thank you, Jim Signorile General Manager
Dealer was very prompt at notifying me that they had car
Dealer was very prompt at notifying me that they had car and were quick to fix car. Very efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Fields Cadillac xx. Augustine a five-star review! We appreciate your confidence in our services. Until next time!
I hadn’t planed on stopping but I’m glad I did because I
I hadn’t planed on stopping but I’m glad I did because I bought a very nice car. There was absolutely no pressure everyone was nice I felt very comfortable throughout the whole process. Yes I’m happy 🙂
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are thrilled to hear that you found the right vehicle working with the Fields Cadillac xx. Augustine team. Drive safely, and we hope to see you back again down the road!
The charges for my recent service visit were beyond
The charges for my recent service visit were beyond outrageous. $432.20 for 2 hours and 9 minutes of labor. $467.81 for fluids and filters that should have been less than $200. even with substantial markups.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our pricing. I would be more than happy to step in and discuss your recent visit with you so we can clear up any questions you may have. Please consider giving me a call when time allows. Kevin Hand - Service Manager - (904) 823-3000
Fields Cadillac was a professional and efficient buying
Fields Cadillac was a professional and efficient buying experience. Katlin was our own personal concierge! She was personable and helpful from the very moment she met us on the lot. Don found the XT5 we wanted at another dealership and Katlin picked it up for us the very next day! Matt gave us a great tutorial of our new car. Great experience all around!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving Fields Cadillac xx. Augustine a five-star review! We are so glad that Katlin and Don were professional and courteous during your purchase. Congratulations on your Cadillac XT5! Enjoy every mile.