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Voss Village Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (325 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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All makes and models of Cadillac

We have never had a dealership treat us like Voss Village Cadillac - meaning - excellent treatment! Not just Rick Stanaford, the salesperson, but the rest of the staff that work there. It is like a family working together. We are very pleased with our CTS and will continue to deal with Voss Village Cadillac. Also, we are passing the word along about the excellent salesmanship we received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Traveled To Buy

Bernard did a great job in presentation of the vehicle and made me comfortable through the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A wonderful experience visiting & buying @ Voss!

Have been at many dealerships buying family cars during my time. The experience and first time visit to Voss Cadillac Dealership was sear pleasure for my wife and I. The people at Voss treated us with great respect and delievered to us the Cadillac (used) we so desired. Handled EVERY detail from showing us, dealing a trade, transactions and taking time to show all the features on the automobile we purchased. AGAIN in a way and manner we felt like special customers. Sales Representative, Tim Mark is an outstanding professional, most helpful and concerning indiviidual as well as all of the Staff Personal we had contact with. We ARE Well Pleased With Our Caddy And Voss Cadillac! We Will Be Back!!! The Blackstones (Dick & Evelyn)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great experience

Very easy to do business with. I live 2 hours from the dealership and did not want to make the trip there if the vehicle was not what I was looking for. The salesperson, Pete, was great to deal with on the phone and gave me a very accurate description and condition of the vehicle I was interested in. He was also very pleasant to deal with in person and presented the vehicle very professionally. I will definitely continue to do business with this dealership and Pete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bill, we are happy to hear that your experience was pleasant here at Voss Cadillac. We look forward to working with you again. -Voss Management

New ATS

Excellent experience with sales and finance. Very polite and thorough. Car looked immaculate at delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Caddy40, we thank you for this review and hope you continue to use our services! Congratulations on your new ATS purchase. -Voss Management

Very pleased with purchase

Bill was very helpful and professional. Brian was easy to deal with and I was happy with the deal we reached. Transaction was handled with integrity and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this review, we love to know that you had a great experience. - Voss Management

Long Distance

I saw the right car on their website so I had to make a jump on it. Only one little problem, 2400 miles away. I did the research on the vehicle and sales person was very helpful and cooperative. He was answered all my questions and sent me additional pictures. I made the purchase and now I'm just waiting for the vehicles arrival. Very helpful sales and finance dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review, your Tahoe is cleaned and ready for pickup. You should have your paperwork this afternoon. Please don't hesitate to call for any questions or concerns. We appreciate your business, and enjoy your new car! Voss Management

Buy a car from anybody but Voss

Integrity! They do not know the meaning of the word. I paid for a new transmission, they handed me a warranty. The transmission failed within the warranty period and they failed to cover their warranty. This cost me thousands of dollars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sir, this is an unfortunate situation and as a dealership we will be more than happy to submit a warranty claim to try and reimburse you. We do value your business very much and want you to get as much money back if able to. Please contact our service department to resolve this issue. Our apologies on behalf of Voss Cadillac and we look forward to servicing your vehicle in the future.

Best Car Buying Experience at Voss Village Cadilla

This was the first time that I have purchased a vehicle where everyone from the sales staff to the finance manager where very professional and did not preassure me at all. They understand what repeat business is all about. The way they treat customers speaks volumes to how the owners run their business. A first class operation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your response, we appreciate it greatly. We are very happy to hear your experience with Voss Cadillac was first class. Voss Cadillac Management

Voss has given us great service

We purchased our CTS from Pete Tousignaut - he is the consumate car guy. Not just sales, but a true automotive enthusiast. Great to work with and we got a tremendous deal. Helpful after the sale as well. Service is clean, quick and professional at this dealer. We recently went in to look at a used Ridgeline my wife saw online. Pete took us for a test ride and then showed us an even better deal for what we were needing, a used SRX that was cheaper and had many more features than our original choice. He listened to what our requirements were and matched them. Can't say enough good things about Pete and Voss. John and Kim

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear John and Kim, Thank you for choosing Voss Cadillac for your recent purchase. We have read your comments about Pete Tousignaut and our dealership Voss Cadillac and we greatly appreciate that you took the time to write them, as our customer satisfaction is our main priority. We hope to see you again when looking for another vehicle. Again Thank you! Management Voss Village Cadillac