Simpson Chevrolet of Irvine

4.7
(178 reviews)

Reviews

4.7
(178 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Simpson Chevrolet

Top notch 5 star service from everyone involved including our salesperson Nico and service rep Kyrel. Couldn't be happier.

Dealer response

Scott, thank you for the feedback! We are happy to hear about your positive experience at Simpson Chevrolet of Irvine, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Javier Morales | General Manager | jmorales@simpsongm.com

5.0

Simpson Chevrolet of Irvine, CA

James Simpson does a wonderful job taking care of all of my vehicles and is always keeping me up to date on my service.

Dealer response

Hello Brandon and thank you for your kind words! James is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best - Roger Abbott-rabbott@simpsongm.com

5.0

Awesome customer service

Collin Dreser is very professional. He is awesome!!

5.0

PEHSANI2004@YAHOO.COM

COLIN COLIN COLIN COLIN COLIN COLIN HE IS THE BEST I SAW IN SERVICE DEPARTMENT VERY KNOWLEGEABLE AND UNEST TRUSTABLE I DONT KNOW HE IS THE BEST PERSON HE MAKES EVERYTHINGS CLERE FOR ME I NEVER SEEN LIKE HIM HE IS THE BEST

5.0

Best Service at Simpson Chevrolet

The key word is consistency. I've been returning to Simpson Chevrolet for service for over 2 years after purchasing a 2500HD diesel truck from them. Every single time I've dealt with them, from purchase to services, i come away feeling like a valued customer as I should. Roger Abbott, the service director, even went above and beyond to help me out when another dealership (i was on a trip to Utah) didn't perform service correctly leaving codes behind that blocked my registration. When I think of service or parts, I always go to Simpson and I've never been disappointed. On my most recent visit, the service advisor, Scott Andersen, took the time to go over what services were needed, and which ones were not, so that I didn't end up having to deal with that on another trip to Utah. No rush, no pressure, just very good service. I highly recommend them.

3.5

Relationship deteriorates after sale

Good deal on lease coming in.... fairly efficient process. That's where the support ended. Numerous attempts to reach out to the general manager resulted in absolutely no response. Be very careful what happens at lease end and make sure you get a receipt that is actually signed by somebody there. Tremendously cut-throat attitude when they reached out to me to buy a new vehicle at lease end and I said I wanted to deal with my original salesperson. Though she was there, when I reached out to buy a replacement vehicle, messages to her were unreturned I suspect because she never got them. Even GM Financial indicated that the way they handled the lease and was very unusual and encouraged me to make a formal complaint. I think their pricing is aggressive and their deals are good so if that's what you're looking for this is a good dealer for you. My experience is that if you're looking for a relationship, this is not the dealer for you. Of course this is all my own experience and personal opinion but I will not be buying a vehicle from them ever again.

5.0

Great Service

We service our vehicles with this dealership because we get really great service that we can trust. Phil Neuer, our Service Technician has been servicing our vehicles basically from the start. He always gives us great and honest service even with a smile! Even though we cannot fix everything at once, he will let us know what is recommended, then we can fix the rest at a later time. We really appreciate all the advise and service we receive.

5.0

Excellent experience!

I had an amazing experience with Nico who helped me with my 2013 Corvette Grand Sport. I was "window shopping" online during the memorial day sales week and saw the car I wanted so bad with the exact specs I wanted and that I was looking for a while, I submitted a pre-approval application and within a few minutes I received a phone call from Nico. He placed the car on hold for me and offered me a great deal for my trade in vehicle, he told me everything I needed to get my dream car and set an appointment for me that same weekend. I never personally met Nico until that weekend when I went to sign the paperwork and pick up the Corvette, he received me in the lobby with my car detailed in the front of the dealership and all the paperwork ready to sign. It was a very pleasant and very easy experience thanks to Nico. Simpson Chevrolet also offered me a great deal with extended protection plans for my car. Honestly the best experience I ever had buying a car (previously had a BMW and a Land Rover). I am very impressed and happy with my first with Chevrolet Corvette thanks to Nico and Simpson Chevrolet of Irvine.

1.0

Disrespectful Behaviors from Salespeople

I'm very upset with this dealers sales personnel, especially Daniel and the sales manager. This dealer used to be my to go place when I used to own a Corvette C6. I spent at least over $1000 with services and parts with them. Here is the thing. Currently I can easily afford a Mustang GT, but buying a C7 would push my limits, therefore I wanted test drive the C7 to see if it'd worth waiting 1 more year to purchase a C7 (because I'd have more money by then). But Daniel (sales person) started have wiseguy attitude towards me and talk down on me for no reason!! What the xxxx? They could've respectfully declined my request. Once I purchase my new Corvette I'll never ever bring my car to Simpson Chevrolet for maintenance! Corvette Mike is the place to go, or any other chevy place. I'll be contacting corporate as well about this disrespectful attitude.

5.0

Excellent customer service from James at Simpson

I recently took my vehicle in for repair to Simpson Chevy of Irvine. This is the second time I've been here for service. Both times I've e helped by James S. He is very helpful and friendly. I would definetly recommend my friends and family to come here for help with there GM vehicles. James provided the best customer service I've had at any dealership. Thanks James