Bob Maxey Ford

Staff very knowledgable and helpful with regard to maintance service for my 2010 Edge.

Smooth, uncomplicated sales transaction of my 2014 Ford Escape. Service department always friendly & helpful (made extensive use of service department with previous vehicle).

I recently posted about my bad experience at Bob Maxey Ford but after speaking with Mr.Maxey himself, my outlook on this dealership turned for the better! I was feeling hopeless after speaking with Ford credit and upset that I was stuck with a $306.00 bill for damage that was not on my vehicle when I turned my car in. Out of the blue, I received a phone call from Mr. Maxey apologizing for my troubles and that he would take matters into his own hands. I know he is a busy guy and the fact that he took time to give me a personal phone call really blew me away, I would like to say thank you!

Unfortunately, I have to resort to email to try and get in touch with my salesperson, Gabe. I have left three voice messages, called his office multiple times and was told by him that I would be getting a response early last week.. and still have not been acknowledged . Throughout my lease, I have been working with a great salesperson from Crest Ford and thought I would make it easier on myself and turn my vehicle into the Detroit location due to convenience. The turn in process went well as expected due to my car being damage free ( minus a little scratch on my left side door) which was discussed with him . I brought my car into the body shop ( a few weeks before my car was due) and was told by the manager ( Tom) that it was nothing and to take black nail polish to my car, which I was shocked with his response. I was never handed any touch up paint or directed otherwise. I had filed an insurance claim due to my car being broken into ( window and scratch) and paid my deductible. I did not go forward with this claim because I was told by both Tom and Gabe that his can be buffed out and/or marked as lot damage and not to worry. I brought this minor scratch to his attention to avoid what I am going through right now. In fact, Gabe, my boyfriend and I walked around the car and no further damage was noted. I left the dealership confident and told him I would be back for another lease. As of now, this is not the case and will not be moving forward with another Ford. I received a bill in the mail for $306.98 regarding a "10 inch mark on the left side" and spoke with Ford Credit regarding the charge and was told to contact my salesperson to send over an invoice to clear my balance. Gabe will not return any of my phone calls, will not respond to my emails and/or will his managers. I will be filing a formal complaint and will never do business with Bob Maxey Ford again. Just wanted them to know they lost all business with my family and friends

My first experience (June) was with their Service Department and Service Advisor by the name of Mike. I needed brake work done as well as the need for my check engine light to be, well, checked. I discussed the "deposit" of $180, which could be applied to any work being done to my vehicle. I confirmed before I handed my keys over that the $180 could be applied should I have chosen to have brake work done only. Mike confirmed and took the keys to my vehicle. Five days later, I received a call from Mike with the estimate. $500+ for brakes on one axle, and $650 for a problem with the "fuel vap". I asked him if the fuel vap was necessary to get fixed and he said no, that I would be able to continue driving with the issue. With that said, I chose to move forward getting only my brakes done. When I went to pick up my vehicle Mike informed me of the charges, $500+, and in addition I was being charged the $180 estimate fee for not having the issue with my check engine light fixed. I immediately told him that I had confirmed the $180 was applicable to brake work only, per his own words. He adamantly denied that he ever said that. Rather than haggle I asked to speak with the service manager, who he said was not available. I'd have to "call or email him" in order to get in touch. I tried to reason with Mike to no avail. He refused to admit that he did indeed confirm the $180 was able to be applied to the $500+ in brake work that I had done with them. I left the dealership without my vehicle and went to my computer to email the manager, Wayne, as directed. Thirty minutes following my email Mike called. He told me that they would be willing to apply the $180 towards my brake work as a courtesy, but again, vehemently denied that he confirmed it was applicable. Essentially talking down to me that I was wrong but that he was doing me a favor. When all was said and done, luckily, I was able to leave paying the amount that I was under the impression I would be paying throughout the process, with the $180 being applied to my work being done. I left the dealership with a sour experience, but nothing that I would get online and write a long review about. Then comes the next interaction, returning the vehicle. Though we didn?t lease the vehicle from Bob Maxey I thought it might be worth it to stop in and ask if we are able to return it there. Salesperson, Gabe, said ?Sure, no problem!? He was very nice throughout the entire experience, including after we brought to his attention that there was a small scratch on the driver?s side door. "That?s nothing, you should see some of the vehicles we get turned in. I?ll send that over to the body shop and we?ll get it buffed out, or we?ll just say it was lot damage?. My girlfriend and I looked at eachother, then Gabe again reassured us that he had it covered. He asked if we were in the market for a new vehicle, and in fact, we both were (still are), and he gave us his card and told us he?d be more than happy to help us get into a new Ford. We left the dealership extremely happy with how easy the turn in process was and with Gabe, who seemed to have went out of his way to be sure that everything would be taken care of?until we received the mail approximately two weeks later (two weeks ago). Ford Credit sent a bill for $320 for excessive wear and tear, noting the scratch on the door. We spoke with Ford Credit to let them know about Gabe and his thoughts on the door, and the actions that he said that he would take. Ford Credit directed us to circle back with the dealership and that they would have to handle on their end. Multiple calls, voicemails, and emails over the last two weeks to get this matter cleared up have gone unreturned by Gabe, and recently had to reach out to his sales manager and finance manager, still with no response. Today we reached back out to Ford Credit to file an official complaint against the dealership & I wrote my first ever negative review of a business

Service employees are wonderful, friendly and professional. The waiting room with good magazines that seem to make time fly by!

From the moment you walk into the door, it is evident that everyone is willing to help. In particular, Mr. Peterson is always friendly, knowledgeable and extremely helpful. I will keep coming to Bob Maxey Ford and to Mr. Peterson as long as I will need a car.

Courtesy car ride to and from my job was a very nice touch.

I called prior taking my 2014 Taurus in for oil change & talked to Mike Gilmore. I told him I needed to get my car in on my lunch hour and needed to be out within an hour. I took it in and my car was ready, including a car wash within 30 minutes. I was impressed and satisfied.

My vehicle required body shop work and routine service. The Customer Service rendered me by the body shop was impeccable. Lori kept me informed and coordinated the use of a rental car. Tom was also helpful upon my return to pickup the vehicle. Bob Maxey is my Dealership of Choice. Initially had my first oil change at another dealership, I was dissatisfied and knew I needed to return to Bob Maxey where the vehicle was purchased. They make you feel at home...like Family!