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Bob Maxey Ford

(731 reviews)

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford from DealerRater.

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What a great dealer experience i had in Down Town

What a great dealer experience i had in Down Town Detroit. I just went to look, and wound up purchasing, so beware window shoppers, you have been warned !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Roderick, we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

I recently purchased a pre-owned 2022 Ford F-350 from Bob

I recently purchased a pre-owned 2022 Ford F-350 from Bob Maxey Ford in Detroit. The experience was very positive working with my salesman Xavier (X-man). He was there to answer all of my questions prior to buying the vehicle and made sure that all aspects of the vehicle was ready by the time of purchasing. The purchasing process was quick, he had all of the paperwork ready with the sales manager prior to my arrival. Overall, I would recommend Bob Maxey, Detroit and Xavier for your next pre-owned vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I?m on my 8th car purchased or leased from Bob Maxey

I?m on my 8th car purchased or leased from Bob Maxey Ford. They treat me like family extending great pre and post service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Georgia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Great dealership ?

Great dealership ? knowledgeable sales contact, easy financial process, lots of inventory options?all very professional and helpful. I was interested in EVs and a Mach-E, specifically. I had already checked out the various inventory options online ? by far, Maxey had the biggest choices. Very helpful in getting me all set-up with everything I needed with my Mach-E and the FordPass APP.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Peter, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Bob Maxey Ford

Krissy Goddard made the lease renewal process seamless. The staff was very kind and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2023 Ford Escape

I started coming to this dealership for service work on my Ford as it is close to my office. I then stared buying cars from here due to their excellent serve and sales people. I highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Frederick, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Purchase - four new cars

I renewed our fleet and never had to leave my office. Door to door service. Great communication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Smooth Transaction

Easy buying process. Whitney was very helpful in getting us the vehicle we wanted, information about the EV tax credit and the loan info. She is professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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janicewilson39@gmail.com

Very professional. Important to me it was done expeditiously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest staff Honest price

Stopped in needing a car but was not sure which model. Sat down with a sales person who took the time to show me many different vehicles in a very pleasant low pressure style. Ended up driving away in a new vehicle the same visit. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad we could help you get into the right vehicle, Bob! If there is anything else we can do to assist you, please let us know! Take care!