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Palmen Chrysler Dodge Jeep RAM of Racine

(3,113 reviews)
Visit Palmen Chrysler Dodge Jeep RAM of Racine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (262) 671-4629 (262) 671-4629
Used (262) 671-3736 (262) 671-3736
Service (262) 456-5186 (262) 456-5186

Reviews

(3,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmen Chrysler Dodge Jeep RAM of Racine from DealerRater.

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Great service

Their ability and willingness to help work my service around my schedule made getting the work done easier to handle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Husband usually takes cares of this. He was laid up with back problems. I walk with a walker. Everyone was so kind, considerate and helpful. Took me to work and back. With a little help had no problems getting in and out of van. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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sales staff

I came in with a competitors price and they worked hard to match it. I have deal with Palmen before and with Chuck Schovain with a good results.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealer, Great Service!!!

The whole buying process was super easy and I great deal on my new truck. Service was quick and people were super friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recall service

Difficult to rate your facility because it was recall service. Facility was nice and it looks like ongoing construction will make it look even nicer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

prompt courteous service amid an extensive remodeling project that appears to be a big inconvenience to the employees there. Despite the inconvenience, I received top notch service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic

I purchased my previous Jeep Cherokee from Palmen. When it was stolen out of my driveway I went back to see what they had in case mine was not recovered. I met Katie at the front desk when I walked in. Not only did she pull up my old files so I could submit them to insurance, she started searching the system for a 2017 that matched mine. After my car was recovered totaled, she started the process of getting the only one we found up from Illinois. She texted me on her day off and explained the car was in Florida. She immediately started the process of figuring out how much a new Jeep Cherokee would cost. I ended up with a great 2018. Throughout this horrible experience of having a car stolen, Katie was compassionate and gave more than 100% to make things easier for me. I highly recommend Katie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Awesome

Scott was great salesman. He took the time to listen to our needs and helped make the buying experience and pleasant one. Alfonso was just as helpful. They both made for easy and pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Easy oil change

Easy to schedule an appointment. Greeted promptly. Service provided in time frame expected. Waiting area is getting an upgrade so look forward to future visits.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great staff,easy process

Katie is awesome. Was quick and helpful. I buy a lot of vehicles so she made the process quick and simple. Will only buy from her. Finance staff is fantastic. Also quick and simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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