Reviews
Excellent service and wonderful curtisy
I really enjoyed Wally Clark. His service was exceptional and I appreciate the way he helped find my extended warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Will choose Palmen Racine every time!
I live in Kenosha county and will drive out of my way to Racine every time! I'm always treated very well, Racine is always very knowledgeable and helpful and I appreciate that they help me to keep my vehicle in top operating condition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Friendly salesmen who were not high pressured, who got what I wanted, and seemed very fair. Would recommend to friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service on unanticipated repair
Had a fluid leak from the engine (not oil) and when I called, I was told to bring the car right over. It was immediately worked on. I received a phone update later in the day that it would be ready in the morning. Received another call the next morning that it was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Ever!
This was the best car-buying experience I've ever had. I would consider myself a Palmen customer for life after this purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easiest, most pleasurable experience
My car purchase with Chuck Schovain was the best car-buying experience I've ever had. Chuck was knowledgeable about the Jeep we were interested in and answered any questions we had. He made the whole process very easy and enjoyable. Steve, in Finance, made the purchase paperwork as painless as possible and worked with us every step of the way to find the best extended warranty package for our needs while staying within our budget. This is the first Jeep I've ever purchased and I don't think I'd ever go to another dealership except for Palmen in the future. It was a great experience for such a major purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
recent service visit
Took care of the immediate problem, although it was covered under my extended warranty which I purchased. Still had to pay $100 deductible.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service experience
I liked the interaction with Rick, the service adviser. He was very helpful. I like that you have added a bottled water cooler in the waiting area. I especially like the pick-up service that you offer your customers whose vehicles are in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Expereince
We worked with Katie to purchase our Jeep a few weeks ago, she was wonderful to work with and would highly recommend her services to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No drama buying experience.
No pressure, easy, smooth visit to the dealership. Very helpful and knowledgeable personnel. Made for a great buying experience. Waiting to see about follow-up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car