Reviews
Attentive service staff and quality service.
The ability to leave the car for servicing and to have the body work done at your related body shop is extremely important to me and is most appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Vince is the best! Always professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
QUICK AS A WINK
THE SERVICE WAS QUICK, THANK YOU!!! VINCE ALWAYS CORDIAL
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gloria, thank you for taking the time out of your day to tell us about your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!
2017 CADILLAC ESCALADE
I HAD A WONDERFUL EXPERIENCE WITH NAPLETON CADILLAC!!! BOB IS A GREAT MEMBER OF THE SERVICE DEPARTMEN TAND AS WELL AS THE REST OF HIS TEAM. I CALL IN AND THEY GET ME IN A LOANER AS QUICKLY AS POSSIBLE, AS WELL AS A THERAL INSPECTION ON YOUR VEHICLE. I ALSO HAD A MY TRUCK DETAILED AFTER MY KIDS A BLAST* TRASHING THE CAR AND I HONESTLY CAN SAY THEY BROUGHT IT BACK NEW!!! THEY WILL MAKE YOU FEEL LIKE FAMILY, AND THATS THE REASON I DID A REVIEW EVERYONE DESERVES A WONDERFUL EXPERIENCE :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT JOB AS ALWAYS
AS ALWAYS GREAT JOB ONLY PLACE I TAKE MY NAVIGATOR AND MY MKX
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raymond, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
2018 MKC power sunroof
Thank you to the service department for quick turn around on fixing my sunroof. I was thinking I was going to get my car back in 2 days. I did receive a loaner car. Within two hours after receiving the loaner car, I got a call from Vince from the service department and my car was fixed. Excellent work!! Mr. Grevious
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Use car purchase
August Blancas was very helpful to me in purchasing another vehicle. I had a Hummer H3 year 2006 and it was good to me but the rust had taken it's toll. August helped me purchase a Nissan Murano 2011. August thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great service
nice and quick oil change, they even wash your car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad everything was completed quickly and to your satisfaction! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Routine service for my car
My car was in for routine service check. The services were appropriate and provided within a reasonable time frame. Everyone was very professional and helpful when I had questions.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
I was in the dealership to get my oil changed and was informed that I also needed an air filter, which was appropriate. I want to say that the customer lounge at the Lincoln building was cold so I went over to the Cadillac building, which was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase