Reviews
Awesome Sevice!
Had a great experience working with the sales representatives here. Very helpful and knew their jobs well enough to provide any information I needed on the spot. Would definitely recommend this place to anyone looking for quality assistance and great deals!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Great service. Sales staff took the time to get to know me and what I needed. Jeff was very helpful during the stressful process of buying a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Jeff Tyler was very helpful and made my experience at napleton fantastic! I will defiantly be back when I am in need of a vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
The salesperson was very helpful and seemed knowledgeable about the vehicles he presented. It was great to work with someone who was so friendly and willing to answer any questions we had!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super efficient and professional
I’m very picky about cars and Jeff gave me his total patience. I will recommend all of my friends and family to go to Napleton. The quality of service is the best I’ve ever received from a dealership and employee!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great survice
Your service department is wonderful and the listen when I tell them how my car is behaving.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosalia, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Great Service, As Always!
Always a great experience. Vince, my favorite service coordinator, always delivers as promised. Also, thank you for the computer space, it was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchase 1 new tire
Called service department to request that tire be available prior to appointment. Employee and I verified the exact tire that I currently have on my MKC and he told me that he would order the tire and contact me when available. He returned my call to let me know when the tire would be there so I could schedule when it would be convenient for me to come in. It worked out perfectly and I was in and out in about an hour. Very happy😀
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Airbaag replacement for our 2005 Red Mustang convertable
Very quick service and replacement. Jim Sedivy keep me informed from start to finish, parts ordered, parts in, work done!! Quick and painless On the road again....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
I had an oil change appt on Sat June 2, 2018 @ 10:00am. for my Lincoln MKS. I arrived a few minutes early and they took me right in. My service was great and performed in a timely fashion. The staff was wonderful and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Saundra, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!