Reviews
Ericka's Experience
I've purchased a few cars from here and each experience is great. George and Ziggy are the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantasttic Service
I trust these people implicitly. Have been taking cars there for years and have always received fantastic customer service and quality repairs. The facility is clean and comfortable and the employees are professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helen, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
Great services and professional staff!
I was pleased with the service that was provided on my Lincoln MKZ. Even though there is still one issue to be resolved due to an issue that Lincoln is addressing (not Napleton), I was well informed about the next steps in the resolution of the problem. The work was done professionally and efficiently. The staff was very personable and showed that they cared about me as a valued client. I was also called the day before my service appointment to confirm and that was appreciated. Thank you for the great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
From the time we Purchased our vehicle, with the help from coach. We have been extremely satisfied with the service that we received from Napleton Lincoln and Cadillac! The guys Larry and Vince in the service department are always going that extra mile to make sure that we are satisfied and feel like family at your Napleton Lincoln Cadillac Service department!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vearllean, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Outstanding Service!
I purchased my 2008 Lincoln MKZ at Napleton L-M and have never gone anywhere else for service. The staff is friendly and helpful and always does their best to take care of me with a minimum inconvenience to me. I have no intention of going anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Napleton's River Oaks Lincoln, LLC for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Good Service
Good Service. They kept me informed all the time. I really like the concierge service. They let me know when they were going to arrive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Was very pleased with service. I was surprised to realize how long it took to complete my repairs. However understood situation with strike going on. But was very pleased to drive loaner car was a very nice car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doreen, we're pleased to hear everything was completed to your satisfaction, and our team even set you up with transportation while you waited. We're glad that we were able to really help you out! We look forward to seeing you again!
Cadillac Service
The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd visit I had to approach them. Check in service was speedy. I left my car for service in the AM. It was ready in the late afternoon for pickup. If I waited I was quoted an hour wait. I will return because close to home.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good people
I had a good experience aporeciate you all to the max ! However, the services I came in for suppose to come with certain things and I don't think it did(windshield wiper fluid wasn't filled)?
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Javida, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
GREAT SERVICE & SUPERB CUSTOMER SERVICE
GREAT JOB & SUPERB CUSTOMER SERVICE!!! KEEP UP THE GREAT WORK & THANK YOU VERY MUCH FOR EVERYTHING!!1
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to let us know what a great job our staff is doing, Stacy. Please let us know if there is ever anything else we can do for you!