Reviews
Great knowledgeable service, friendly personal
I have been a customer of Napleton's for a long time primarily because of the service dept..Vince has cared for my vehicles from purchase date. I can keep my mountaineer running well with the great service I get from Vince and the other advisers and technicians.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Napleton's River Oaks Lincoln, LLC for all of your automotive needs. Please let us know if there is ever anything else we can do for you! Safe travels!
Repair
My gear shaft was replaced but they failed to put a tray that goes above it back so wires are exposed! I called and emailed several times , finally came back in and spoke with Larry who said he would order the piece, I still don't have it and it's been over a week!!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Great experience
Everything went smoothly so I can't say anything bad about the service I received. The underwriter was great and the car is running perfectly. So all in all a very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
review
Your staff are amazing. Also in another servey, I commented that I no loger own this vehicle this isn't true. I no longer own the sable. I still own the touras please correct your records. Thanks.?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope to see you again in the future! Take care!
Good service
Replaced door handle in a timely fashionand washed vehicle and applied savings
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I received the best service at this location. Everything was fast friendly and great quality
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours provide encouraging feedback. At Napleton's River Oaks Lincoln, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!
Great car buying experience
I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hrs. No xx here at this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
Great Service Department. Always great customer service. Thank you Vince
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Great experience!
I was shopping on cars.com and came across a beautiful used 2013 Ford-F150 at Napleton River Oaks Lincoln, decided to ask if it was available and Daisy was extremely helpful and knowledgeable. There was no haggle and she was straight to the point! Decided to go and test drive the truck and it was exactly what Daisy said it was going to be. Very honest people to do business with, everyone was very nice and my salesman answered all my questions. I would recommend this dealership to anyone who wants a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A Dy in the Life of My Car
Service is excellent, staff is courteous, work is completed as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase