Lexus of Warwick

This one is for you Annette. This sales individual has gone above and beyond to show that the car industry has not changed and it is still all about the “game”. She even said it herself “I’m a salesperson my job is to sell cars” as a response when i called her out on misleading information and non truthful information that contradict itself. in summary, i asked if i can buy a car and put a deposit on a vehicle. few pics and questions down the road. Informed that i could not due to many reasons. totally understand the situation the vehicle is in, but why didn’t u just tell me what’s up from the beginning? Why tell someone they could do something if they could not. 1. i’ll informed, solution: don’t speak till informed 2. sales tactics to engage and hook customer solution: don’t shop here. So which one is it lexus and Penske?

The service department is top notch. They are very communicative. They send a video with commentary of your vehicle while it is on the lift. They pick up and drop off your vehicle and leave you a loaner vehicle. Their service rates are very fair. I am very satisfied.

Hello, I’m keeping employee names out of this; it’s just not my style. As a whole, Lexus of Warwick proved they were an abhorrent and abject failure in securing a most willing and ideal customer. I have great credit, very congenial, accepted the car trade-in amount offered and didn’t haggle their vehicle asking price. The salesman stated the online price was not correct, but they would honor the price I saw. Later that evening, I saw they changed the price on their website to reflect the new price ($670 increase ). Anyway, upon being asked if I wanted the car I declared, “yes indeed”. And with checkbook in hand, I asked the salesman how much he would like me to write the deposit for? “$500” he exclaimed. Done. I’m then asked to kindly sign various documents; to which I oblige. We had agreed a week should be enough time for me to secure financing etc. But, it’s a 14-years-old vehicle, so I told him if I couldn’t secure financing, I would pay cash and left the dealership. 20 minutes later, I received a call from management. The individual starts by telling me that he just got out of a meeting, and wasn’t there for my transaction. He goes on to say I can’t take a week to handle my affairs, the salesman made a mistake. He states that he can’t keep the car on the lot for that long as it’s in high demand, hot and going to sell fast. To which I respond, what do you mean sell fast? Is it still for sale? Is it not mine? No answer, just repeats that I can’t take a week. I then ask if he was aware that I had put down a deposit and signed all the paperwork asked of me to secure the car, to which he said yes he knew. I told him I would do my best to expedite the process, but if not a week, how long do I have? To which he elusively replied again, that I couldn’t take a week. Lexus of Warwick made it clear they were not going to honor what the salesman told me. Moving right along. I eventually spoke with said salesman (who has worked at that location 10 plus years). I asked him what was going on? He said he was aware I was called, but not sure why they wouldn’t give me a week. He stated that it was not uncommon to give someone a week. I then said with all the conflicting information, how long do I have to handle my affairs? And his response was in the form of a question as to whether I wanted the car or not. So, I said no I did not, and arranged to pick up the deposit check that evening. He stated he completely understood why I walked away, had no say in the matter and apologized for the unfortunate turn of events. Although a highly unprofessional move, maybe they didn't mind if I walked away, maybe even encouraged it. Then, they could get the full price from someone else for their "hot" car, rather than honor the price they gave me.

The 70K mile servicing of my ES350 was great. My service advisor, Marc B., is a terrific professional individual who is truly customer focused. The loaner car I was promised was readily available allowing me to go about my business that day.

This was my first encounter at Lexus of Warwick. The salesman, David Wagner was a terrific guy- forthcoming and professional. I was directed to the dealership by a young woman- Jaime Harris when I inquired about the availability of a vehicle advertised on the internet. This was the first time I purchased a car out of state and they made the process seamless.

Service was excellent and on time as promised. Staff were very knowledgeable and courteous. My car was washed and can't say enough great things. Would definitely recommend

Great service, prompt response time, never felt rushed when I had questions. James was fantastic to work with - very knowledgeable and patient. I highly recommend.

The dealership had new vehicles available for us to buy which was important to us. The sales team Gaby and David were very nice to deal with.

Whenever I go to Lexus I always feel welcomed! The service is always excellent. They answer my questions and they always make me feel comfortable. I wouldn’t take my car anywhere else that’s for sure. 😊

The service department at this dealership is amazing! Jeoff is the service manager and kept me informed the whole time my car was in for service. He went above and beyond for me. I also had to bring my car in for it's 5000 mile check-up and the service team there was great!