INFINITI of Valencia

Everyone was extrely courtious and efficient ...................

Ken was great helping with finding the car I wanted.

Great service, friendly staff, and accommodating to everything I had questions or concerns about.

Smooth, easy, very friendly and professional staff. Best car buying experience to date.

I didn't recieve as much $ as I was expecting for my trade in. I do feel slightly sucker in with a flyer claiming Infiniti was offering 0% interest rate or thousands of $ back. However, the dealership claimed the offer didn't apply to the model I was interested in purchasing.

Impressed with the Low pressure sales technique. Really liked working with Larry.

Parkway Infiniti in Valencia, CA is by far the best car sales dealership I have ever worked with. Everyone was very nice and actually cared about customer service first. Larry (in sales) was the person I've been working with the past week before coming down to buy my car. I'm from Northern Cali. and went down south to get my car because the make model and package I wanted had none up here. I posted my request on the Infiniti website and Larry called me with an overall outstanding service! Thank you!

On 6-27-13, I took my car in for service and every employee I came in contact with exemplified the highest quality of service. The time it took for the service was not long and the price charged was very reasonable. One employee, Gerald Wheeler, the Assistant Service Manager, had gone out of his way to provide the best service there can be. From his scheduling an appointment to bring my car in for an oil change, to drop off, to his explaining the service required, to pickup, he was a pleasure to deal with. He, and all the employees, from the man who worked the assessory counter who made sure fresh coffee was available for me, to the woman at the cashier counter, they all were personable, efficient, and courteous.

I have given the great rating all across the board because my experience at ParkWay Infiniti has always been exceptional. From my purchase experience to my service needs they have exceeded my expectations and are a prime example in the definition of customer service.

I had been looking for an infiniti QX56 for a while online (but started to late and the inventory quicly started to dwindle). When I made an inquiry regarding a vehicle at Parkway, Wes responded promptly with all the information I needed about the vehicle. The interaction was professional and friendly. He was knowledgable and didn't pressure me. The deal Wes offered beat the price of all other deals that I had seen for the same vehicle (price/year/features). I live more than 350 miles from Parkway infiniti but the experience with such a professional, friendly salesman, and of course the best deal, had me ready to make that drive. I even reserved our rental car for the drive! That's how secure I felt and happy I was with the experience with Wes. I know I would not have been willing to make that drive had I been dealing with a high pressure, rude salesperson like I did at another dealership. In any case, It turned out that the vehicle became available in my #1 color choice and a later model, right around the corner from my house. Though I did not ultimately buy from Parkway, I thought that was no reason not to recommend them. Afer all, part of buying a car is the approach dealers take. I believe any person would have a positive experience with this dealership and get a great deal! Christina,