Reviews
Steven Martin and his manger Stiven work really hard.
Steven Martin and his manger Stiven work really hard. They were very thorough and informative on the vehicle I was buying. They helped me work within my budget and I would come back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Kenad and Drudar were wonderful to work with.
Kenad and Drudar were wonderful to work with. They went out of their way to meet our needs. Keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jim, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Miguel did a great job in getting me a new car thank you
Miguel did a great job in getting me a new car thank you so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! We appreciate you choosing Chicago-land's #1 Acura Dealership!
Steven Martin pull me out down of the service Department.
Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your recent experience with us, Latrice Cobbs! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
Not willing to negotiate at all with me.
Not willing to negotiate at all with me. I'm a mechanic and found quite a few things wrong. Didn't even counter offer me. They prefer customers who don't look into the mechanical side.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Steve, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (630) 941-4300 and we will do our best to make this better. We hope to hear from you soon.
Went there yesterday for 2021 Rogue, ask for $17,995.
Went there yesterday for 2021 Rogue, ask for $17,995. Sounds a good deal. But they forcefully added protection package, 180 point inspection fee, tire service package, Pro Pack, Window tint and etc, total added $5,000+ on top of non-negotiable price. Sales manager, Leo, was unfriendly and unprofessional. The dealer was poorly managed. Even though i made an appointment, but took the sales prople 30+ minutes to locate the car. Please don't be fooled by the low adking price. You will never get a good deal and no professional service at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mark, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction.
Made appointment to see car.
Made appointment to see car. Great experience. Low key, no hard sell, upfront with price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Just bought a Q5 from here, good people to work with, no
Just bought a Q5 from here, good people to work with, no hidden fees, very straight forward price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Very happy with my purchase, Richie and Wade made a good
Very happy with my purchase, Richie and Wade made a good deal for me, will keep my business here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mika, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed N apleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
Great service and great people to do business with a
Great service and great people to do business with a special thanks to Mr. S Jackson a great Sales person
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your recent experience with us, Nuggets Ym! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We appreciate you choosing Chicago-land's #1 Acura Dealership!