Reviews
Miguel mancilla did a great job in getting me a used car
Miguel mancilla did a great job in getting me a used car thank you so much miguel
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Acura and we hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 211
I just want to thank the salesman Miguel Mancilla getting
I just want to thank the salesman Miguel Mancilla getting me a new car thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car, Kiko505! It is great to hear our Staff was pleasant to work with. We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 211
Faris A.
Faris A. was a great salesperson. He was honest, kind and offered top-notch customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're glad to hear you found Faris to be so informative and helpful. We appreciate you choosing Chicago-land's #1 Acura Dealership!
Jacob and Samuel provided a great car buying experience.
Jacob and Samuel provided a great car buying experience. Helped us sort thru 2024 vs 2025 RDX options and gave us enough time to figure out a great fit. 2025 RDX owners. Thanks. Long time Napleton Acura customer (sales and service).
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
So I'm in the process of purchasing a 2017 jaguar through
So I'm in the process of purchasing a 2017 jaguar through this dealership and they are very rude people, as i found this vehicle on CarGurus and filled out everything required to do to purchase this jaguar with free delivery to my doorstep gave them all the information for delivery and they come up with some bull crap and told me they can't deliver it to me, so I have been going back and forth with them over them with the delivery and they told me it was my responsibility for delivery which is a crock it's their job to set up this delivery at the time of purchase not the costumers, it not like the dealership is far from my location I'm only 50 minutes south of their dealership, and the manager of the dealership was supposed to get in contact with me and is blowing me off, this is not the way online car shopping is supposed to be when they include free shipping to your home
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Brianwright1970, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. That being said we are currently in communication with third party websites to resolve incorrect information about services we offer ( delivery to customer). Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
Worst Dealership ever I have dealt with in my history of buying cars
Due to this being said with the issue you guys said you offer free delivery to my door step should be honored for all the trouble you have caused with the purchase of the 2017 jaguar or I will also be writing to the Better Business Bureau due to your lack of interest for the customer
Miguel did a great job in getting me a used car thank you
Miguel did a great job in getting me a used car thank you so much Miguel
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We appreciate you choosing Chicago-land's #1 Acura Dealership!
Miguel did a great job in getting me a new Acura I want
Miguel did a great job in getting me a new Acura I want to thank him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Went to the dealership to look at a used Cadillac was
Went to the dealership to look at a used Cadillac was called a number of times emailed the number of times only to find out when we got there the radio in the Cadillac was destroyed nothing in the ad nothing told to us before coming
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Vintagedragtommy, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We are always trying to be transparent as possible about our used cars history we have access to. Also we post on our website pictures to make sure customer can see car from any angle before coming in. We are very sorry if you feel we tried to hide anything. That is not the case. We would like to try work with you to rectify this experience. Please give us a call at your earlies convenience so we can find the best solution that will work for you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
Horrible experience.
Horrible experience. I did not expect bait and switch from an Acura dealer, but that’s what we got! Called and texted to be certain of the price. Drove from Indiana. Got there and all of a sudden they add a $4000 certified warranty we have to pay for. We said we only wanted the manufacturer’s warranty. Remember, this was not an extended warranty, but a warranty! Asked to speak to a manager twice…nothing! They must think their customers are idiots if they think they can hoodwink them like that. I would avoid this dealership at all costs! What a con!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 941-4300. We look forward to hearing from you.
DO NOT USE ED NAPLETON IN ELMHURST!
DO NOT USE ED NAPLETON IN ELMHURST!!! they deserve less than 1 star. Dealer tried to add close to $2k in extra "inspection fees" and "tinted windows" when there was clearly 0% tint whatsoever, clear as day. Dealer was very reluctant to let us purchase for the price THEY listed online, started up with the paperwork when mngr came by to say the car has an open recall for the airbags and they can't sell it to me - has to replace airbag and call me back. never got the call and still see the car listed on their site. What was the $1,500 inspection fee for if they were going to sell a car with no airbag? On CarGurus i was able to search the car's VIN number for open recalls - NONE. This dealership just refused to sell me the car at the price THEY listed and lied to me. Don't waste your time or believe any of their phony responses to bad reviews, this place stinks
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for taking the time to leave us your honest feedback, the management has been notified about the same. Please contact us at (630) 941-4300 when you have an opportunity, and we will be more than happy to try and turn your experience around.