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Ed Napleton Acura Kia

(1,403 reviews)
Visit Ed Napleton Acura Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (866) 465-8390 (866) 465-8390
Used (866) 984-4667 (866) 984-4667
Service (855) 698-8733 (855) 698-8733

Reviews

(1,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.

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great service

I bought a Toyota from David Traywick he was very patient and helpful. I couldn't decide on the one that I wanted to purchase and David let me test drive both of the car and also help me decide between the two. He was very patient and kind if your looking for a used or new car ask for David Traywick he will give you a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I am glad you had a great experience with David. If you need anything else please give me or David a call. Will Mulcahy, General Finance

A rather enjoyable car buying experience

Before we ended up at this dealer, we wer in a couple of other places and we were shocked by the lack of professionalism we encountered. As soon as we arrived at this dealer, we were greeted by Garbhan our salesman. We were offered coffee and water and he was interested in our needs for the future car. My credit isn't good since this was the first loan after a bankruptcy and they were able to get me a loan with decent apr consideri my situation. All in all we were very happy with our purchase and experience at this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words, if you need anything please give me a call or email. Will Mulcahy, General Manager

Went in looking, Walked away with new Optima

Went in looking at the Optima and walked away with buying the car. My only regret was I should of test drove my other choice of new car to get a full comparison between the 2. Like other reviews they add a package onto the vehicle which if you went and purchased separately could of gotten a better deal. Kyle was good to work with but negotiations of the price seemed a little odd. Here was the sales manager with a piece of paper showing what the monthly cost was going to be and when we got near the price I was willing to spend he had me sign it. I like to see the breakdown before I sign. Overall it was a good experience. When its time for an Oil change will see how the service dept is. Went and had the car wash and yes for free it does the job. When i want the car washed and waxed I'll take it to the local wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I am glad you were able to get into a great vehicle. I do apologize we did not exceed your expectations. When you do come in for an oil change please let me so I can make sure my service department gives you a GREAT experience.

The Perfect Experience

I recently purchased a vehicle from Ed Napleton Acura and Bob was fantastic! I would definitley send my family and friends to him and the Napleton team! Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your loyalty. If you need anything please give me or Bob a call. Will Mulcahy, General Manager

Great service.

The service department is always respectful and nice, especially Todd Fuller. He's never too pushy and always has a kind word.Great srvice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your continued loyalty. If you need anything please give me or Todd a call. Will Mulcahy, General Manager

GREAT EXPERIENCE

I came in and wasnt quite sure what I wanted but Dan helped me out and in no time I was driving away happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I am glad Dan give you a great experience. If you need anything please give us a call. Will Mulcahy, General Manager.

Love our Jeep

Dan is so easy to work with If you are in the market for a new Acura or pre-owned car he is the guy to ask for. My wife loves the Jeep wrangler we bought from Dan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your Jeep. If you need anything please give us a call. Will Mulcahy, General Manager

Excellent customer service

I've had a couple of cars from this dealership and the always treat me with respect. Todd in the service center is very easy to work with and not pushy, looks out for me as the customer. He's always helpful and eager to please.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing Napleton Acura for your service needs. If you need anything please give us a call. Will Mulcahy, General Manager

Great customer service

The service department is always respectful and nice, especially Todd Fuller. He's never too pushy and always has a kind word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for allowing us to service your vehicle. If you need anything, give us a call. Will Mulcahy, General Manager.

GREAT PLACE TO BUY A CAR ! GO SEE VINCE !!

Vince is positively the best! It was very busy when we went into the dealership and kind of wondered whether we should stay. We weren't greeted nicely when we came in, but then Vince was introduced to us and all changed. He took his time with us, allowed us to drive quite a few vehicles to help us make up our minds and was extremely knowledgeable about the vehicle(s) and treated up just the way we like - not pushy at all! He gave us the best prices and accomodated our every need. The coffee was great too, even though from a big machine. Great experience! So, great that my husband is bringing in his sister tonite because she fell in love with the Soul we purchased! Vince already has a referral!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vince is one of our top salesman and has been with Kia for years and will continue to be here for years to come. If you need anything please give us a call. Will Mulcahy, General Manager.