Reviews
Great deal from Wade, got my first new car, enjoy driving
Great deal from Wade, got my first new car, enjoy driving it, 5 star service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton Acura so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
Not as described and relentless follow up
Drove over 3 hours to look at a used truck, only to find out the website description did not mention the amount of rust that was patched and hidden as well as a ticking/piston slap noise from the engine. Salesman was courteous and understanding though. Also I keep getting numerous text and phones calls multiple times a day and ended up having to block the number.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dw, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com
Mr. Michael Delaney was very helpful to me when I went to
Mr. Michael Delaney was very helpful to me when I went to purchase my car. He was very kind and I appreciated his help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car, Oops23503! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
Came here looking at used mdx, Wade gave a me deal that i
Came here looking at used mdx, Wade gave a me deal that i can't say no to, love my new mdx aspec
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car, Nagar! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any further questions, please give us a call. We're always happy to help! Regards, Marta NIlles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
The process is fast and easy, thank you for working with
The process is fast and easy, thank you for working with me, finally got the car i want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Steph, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help. We appreciate you choosing Chicago-land's #1 Acura Dealership!
Steve martin was a terrific salesman!
Steve martin was a terrific salesman! He listened to us and did not push anything we didn’t want. Car buying is stressful, but He made the process fun and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Janeerisk, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We appreciate you choosing Chicago-land's #1 Acura Dealership!
Steven Martin has been the absolute best sales agent I
Steven Martin has been the absolute best sales agent I have ever had the pleasure of dealing with. I would encourage all to check him out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! We appreciate you choosing Chicago-land's #1 Acura Dealership!
Steven Martin was a excellent finance manager.
Steven Martin was a excellent finance manager. I highly recommend you take advantage of his skills.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your recent experience with us, Msminnie53! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206
Steven Martin was helpful with giving me an understanding
Steven Martin was helpful with giving me an understanding of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sissymae59, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206
Leadership Makes the Difference
I worked with Izzy and he was great. Very knowledgeable and made the experience easy. The Sales Manager, Anes was also a big help in getting my wife and I taken care of. Eric in finance made it as painless as finance can make things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear our Staff took such great care of you, Scott Azara! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com