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AutoTrek

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (83 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (83 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Extrordinary experiences with Charlotte Spaggins at Auto Tre

I have had many dealings with Charlotte Spraggins in the past year, purchased 2 vehicles and many other helpful calls to her as I also work in the credit union industry and I truly can not say enough about her professionalism and caring morals. She is very knowledgeable and shows me how awesome a car buying experience is supposed to be. I have had a few dealings with actual "car dealers" in the past year and can now one hundred percent wonder why I would even try going with anyone but AutoTrek. Charlotte will and does go above and beyond any expectations I could ever imagine and has made my "dealer" experience opinion change wholeheartedly. Thank you Charlotte for all you have done for me, we'll be seeing you for the next vehicle for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Efficient, Friendly and Knowlegdeable about the best deals

My car was totaled, and my Rep, Charlotte Spraggins, found the car that I was looking for within 24 hours, for a better price than I could have found by shopping on my own at a dealership. She had excellent communication and customer service skills, and she made it simple and affordable for me to get in a new car - with a lower payment and less interest than my previous car -within 24 hours of contacting her. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast and amazing service to buy a car

This was my first time buying a car and Charlotte was very helpful and understanding through the process, didn't push me into anything she didn't explain to me. Was pleased as a first time buyer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Broker review

Charlotte Spraggins was wonderful. She is very knowledgeable about the auto industry, loan applications and all the paperwork needed to purchase a car. She answered my questions. If she couldn't she talked to someone who could.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

So much easier

Charlotte made the process of finding a different car so much easier. I've never used a broker before, but it's the only way I'll do it from now on!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pam is very helpful and knowledgeable

Pam made my search and purchasing of my new car easy and convenient. Enjoyed test driving cars on the lot and worked well within my budget. Was an enjoyable process and love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing Auto Brokers (Troy Grim)

It took a while to find the perfect car for our 2 teen drivers and Troy was relentless in helping us find the perfect and safe vehicle. We were impressed by their thorough inspection process to provide a safe driving experience and the repairs they took care of, prior to placing the car on the lot for sale. We had our own loan prior to purchase and Shawn from the loan department was very helpful in getting our documents in order and communicating with the credit union. Definitely a great car buying experience (one of the best we have had). Thank you Troy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Helpful and understanding

I was referred by my credit union and I'm sure I will use AutoTrek for my next vehicle purchase. The process was quick and easy. They listened to what I wanted and found what I needed along with, finding a better rate by the time papers were signed. Evan is a stand up guy and has a story for everything and I really enjoyed working with him because of how personable he is. I will refer others to him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hassle-free auto shopping

First time to use an auto broker. Will now never do it any other way. It was so easy and hassle free. Completely satisfied. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brokered my own deal

My credit union referred me to AutoTrek. I found the car, negotiated the deal, and ended up paying two dealership fees. I saved a few hundred on my loan but lost the savings when I paid the second dealership fee. I should have worked directly with the first dealer.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.